MS-700 Configure and Manage a Teams Environment Practice Question
A user reports that they cannot see the 'Calendar' icon in the Teams sidebar. You check their configuration and find they are assigned a custom App Setup Policy. What is the most likely cause of this issue?
⚠ Common exam trap
MS-700 often tests the distinction between app availability (licensing, permissions, coexistence) and app pinning (App Setup Policy), causing candidates to blame licensing when the real cause is a missing pinned app entry.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The 'Calendar' app has been removed from the Pinned apps list in their App Setup Policy.
In Microsoft Teams, the Calendar icon in the left sidebar is not a native Teams feature — it is a pinned app that surfaces the user's Exchange Online calendar. When a custom App Setup Policy is assigned, the Pinned apps list in that policy defines exactly which apps appear in the sidebar. If 'Calendar' is not included in the pinned apps list of the assigned policy, the icon will not appear, regardless of licensing or coexistence mode.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The user does not have an Exchange Online mailbox licensed and configured.
Why it's wrong here
While an Exchange mailbox is required for the calendar to function and sync data, the icon itself is managed by the Teams App Setup Policy. If the mailbox were missing, the app might show an error, but the presence of the icon in the sidebar is determined by policy.
- ✓
The 'Calendar' app has been removed from the Pinned apps list in their App Setup Policy.
Why this is correct
App Setup Policies define which apps appear in the sidebar. If the 'Calendar' app is not included in the 'Pinned apps' section of the policy assigned to the user, the icon will not appear, regardless of whether the user has the appropriate licenses for the service.
- ✗
The user is currently in 'Island' coexistence mode.
Why it's wrong here
Coexistence modes affect where chat and calls are routed but do not hide the Calendar app in Teams. Even in Island mode, the Calendar app remains visible and functional for scheduling Teams meetings, provided that it has not been explicitly removed by an administrator through an app policy.
- ✗
The 'Allow third-party apps' setting is disabled in the Org-wide app settings.
Why it's wrong here
The Calendar app is a core Microsoft-provided application, not a third-party app. Disabling third-party apps in the Org-wide settings would block external integrations like Trello or Zoom but would have no effect on the visibility of standard Microsoft 365 services like the Teams Calendar.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.