MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
An organization reports that users in a specific branch office are experiencing poor audio quality during Microsoft Teams calls. You need to analyze the aggregate call quality trends for this specific location over the last 30 days. Which tool should you use to identify systemic network issues for this site?
⚠ Common exam trap
MS-700 often tests the confusion between Call Analytics (per-user, real-time troubleshooting) and Call Quality Dashboard (aggregate, tenant-wide trend analysis); candidates must remember that only CQD provides location-based aggregate quality trends.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Call Quality Dashboard
Call Quality Dashboard (CQD) is the correct tool because it aggregates call quality data across the entire tenant and allows filtering by location, subnet, or building to identify systemic network issues over time. CQD provides near-real-time and historical data (up to 90 days) with dimensions like packet loss, jitter, and latency, making it ideal for analyzing branch office trends. Call Analytics, by contrast, is per-user and per-session, not designed for aggregate site-level analysis.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Call Analytics
Why it's wrong here
Call Analytics focuses on troubleshooting the specific quality issues of individual calls or meetings for particular users. It provides detailed telemetry for a 7-day period, making it unsuitable for identifying long-term organizational trends or performing high-level data aggregation across the entire tenant for capacity planning purposes.
- ✗
Teams Usage Report
Why it's wrong here
The Teams Usage report in the Microsoft 365 admin center provides data on how users are adopting various Teams features like chat and channels. While it shows volume, it does not provide the technical telemetry or network metrics required to analyze call quality or reliability issues.
- ✓
Call Quality Dashboard
Why this is correct
CQD allows for the ingestion of building data, which maps subnets to physical locations. This enables administrators to compare performance between different offices. It provides the necessary scale to see if a specific site is underperforming compared to the rest of the global organization over time.
- ✗
Network Planner
Why it's wrong here
The Network Planner tool is used during the planning and deployment phase to estimate bandwidth requirements based on user personas and site locations. It does not provide historical data or real-time monitoring of actual call quality once the service has been fully deployed to users.
Visual reference
About these practice questions
One of 211 original MS-700 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.