MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
A user reports that during a Microsoft Teams meeting, their audio was choppy and the call dropped multiple times. You open Call Analytics for the user's session. Which section of Call Analytics should you review first to determine whether the issue originated from the user's local network or from the Microsoft Teams service?
⚠ Common exam trap
The trap here is assuming that the Audio section provides network diagnostics because it relates to call quality, when in fact network metrics are found in the Network section.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The Network section
The Network section in Call Analytics is designed to surface network performance data such as packet loss, jitter, and latency, which are key indicators of call quality issues. By reviewing this section, you can determine whether the problem lies with the user's local network or with the Microsoft Teams service. The other sections provide device, audio, or subjective feedback but lack the network diagnostics needed for this scenario.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The Network section
Why this is correct
The Network section in Call Analytics provides metrics such as packet loss, jitter, and latency, along with connectivity details. These metrics help determine whether the poor audio and dropped calls were due to network issues on the user's side or within the Microsoft Teams service. This is the first place to check for network-related call quality problems.
- ✗
The Audio section
Why it's wrong here
The Audio section focuses on audio codecs, device drivers, and audio processing issues, but it does not provide network-level diagnostics. While it can show audio quality metrics, it does not distinguish between local network problems and service-side issues. For choppy audio and dropped calls, network data is more relevant.
- ✗
The Device section
Why it's wrong here
The Device section shows details about the microphone, speaker, and camera used, but it does not directly indicate whether the problem is network-related or service-related. Choppy audio and dropped calls are more likely caused by network conditions. Reviewing the device would only help if the device itself were malfunctioning, which is not the primary focus here.
- ✗
The User feedback section
Why it's wrong here
The User feedback section displays any star ratings or comments the user submitted after the call. While useful for understanding user perception, it does not provide technical data to pinpoint the cause of choppy audio or dropped calls. It is not the primary section for diagnosing network versus service issues.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.