MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
You are a Teams administrator for a large organization. You need to investigate why a specific user's Teams meetings frequently have poor video quality. You have already used Call Analytics and identified that the issue is related to the network. You now want to see a detailed breakdown of the media streams, including the codecs used and the network traversal details, for a particular meeting session. Which tool should you use?
⚠ Common exam trap
The trap here is assuming that CQD provides session-level details because it is a quality dashboard, when in fact it only offers aggregated data.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Call Analytics session details
Call Analytics session details offer the deepest level of diagnostic information for a single call or meeting, including per-stream media metrics and codec details. While CQD is excellent for aggregate analysis, it cannot show session-level specifics. Call history and network connectivity tests lack the technical depth required to analyze media streams and network traversal for a specific meeting.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Call Quality Dashboard (CQD)
Why it's wrong here
CQD provides aggregate call quality data across the organization and allows filtering by dimensions like user, location, and network type. However, it does not provide session-level details such as individual media streams, codecs, and network traversal for a single meeting. It is better suited for identifying trends and broad issues rather than deep-diving into one session.
- ✗
Teams admin center > Users > Manage users > Call history
Why it's wrong here
Call history in the Teams admin center shows a list of calls and meetings for a user, including date, time, and participants, but it does not include technical details about media streams, codecs, or network traversal. It is useful for auditing who called whom, but not for troubleshooting media quality at the stream level.
- ✓
Call Analytics session details
Why this is correct
Call Analytics session details provide a granular view of a specific call or meeting, including media stream information such as codecs used, network traversal (relay vs. direct), packet loss, jitter, and latency for each stream. This is exactly what is needed to investigate poor video quality for a particular meeting and understand the technical reasons behind it.
- ✗
Microsoft 365 network connectivity test tool
Why it's wrong here
The network connectivity test tool checks network readiness and connectivity to Microsoft 365 endpoints from a specific location. It does not provide per-session media stream details or codec information for a specific meeting. It is used for pre-deployment validation or diagnosing general network issues, not for analyzing a particular meeting's media characteristics.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
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