MS-700 Manage Meetings and Calling Practice Question
A Teams administrator is configuring a new auto attendant for a customer service department. The auto attendant must allow callers to reach a specific person by dialing an extension, and also provide a menu option to transfer to a queue. Which two settings must the administrator configure to meet these requirements? (Choose two.)
⚠ Common exam trap
The trap here is assuming that a dial plan or toll-free number is needed for extension dialing, but those are separate from auto attendant directory search.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enable directory search
Enabling directory search allows callers to reach individuals by extension, while adding a call queue as a menu option enables transfer to a queue. These two settings directly address the requirements. Holiday schedules, dial plans, and number type do not provide the needed routing capabilities.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Enable directory search
Why this is correct
Directory search allows callers to use the auto attendant's dial-by-name or dial-by-extension feature. By enabling it, callers can reach a specific person by entering an extension. This directly satisfies the requirement for reaching a person by extension, making it a necessary configuration.
- ✓
Add a call queue as a menu option
Why this is correct
To transfer callers to a queue, the auto attendant must have a menu option that points to a call queue resource account. This ensures that callers selecting that option are routed to the queue. Configuring this option fulfills the requirement to provide a menu option for queue transfer.
- ✗
Configure a holiday schedule
Why it's wrong here
Holiday schedules define special handling during holidays, such as playing a different greeting or routing calls differently. They do not enable extension dialing or queue transfers. While useful for customer service, they are not required to meet the stated requirements of reaching a person by extension or transferring to a queue.
- ✗
Set up a dial plan
Why it's wrong here
Dial plans are used for normalizing phone numbers for users and auto attendants, but they do not provide the functionality to dial by extension within an auto attendant or to add a queue menu option. The requirements are about auto attendant features, not number normalization.
- ✗
Assign a toll-free number to the auto attendant
Why it's wrong here
A toll-free number is a type of phone number that can be assigned to an auto attendant, but it does not enable extension dialing or queue transfers. Those features are configured independently of the number type. The requirement is about call routing behavior, not the number itself.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.