MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
You are the Teams administrator for a small business. A user reports that they cannot make outbound calls to external phone numbers using Teams. You have verified that the user has the correct licensing and that the dial plan is configured. You need to check the status of the Session Border Controller (SBC) that is used for Direct Routing. Which tool should you use to view the SBC status and any alerts?
⚠ Common exam trap
The trap here is assuming that Microsoft 365 Service Health covers all voice components, including customer-managed SBCs, when it only reports on Microsoft's cloud services.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Teams admin center > Voice > Direct Routing
The Teams admin center's Direct Routing section under Voice provides a dedicated dashboard for monitoring SBC health, including alerts and status. This is the appropriate tool to verify if the SBC is online and functioning, which directly impacts outbound calling. Other tools like Service Health, CQD, or user voice settings do not offer SBC status information.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Teams admin center > Users > Manage users > Voice settings
Why it's wrong here
Voice settings for a user allow you to assign phone numbers, dial plans, and voice routing policies, but they do not show the health or status of SBCs. This section is for configuring user-specific voice features, not for monitoring the Direct Routing infrastructure. It would not indicate whether the SBC is online or experiencing issues.
- ✗
Call Quality Dashboard (CQD)
Why it's wrong here
CQD focuses on call quality metrics such as packet loss and jitter for calls that were established. It does not provide information about SBC status or connectivity issues that prevent calls from being made. While it can help diagnose quality problems after a call connects, it is not the right tool to check if an SBC is operational.
- ✗
Microsoft 365 Service Health dashboard
Why it's wrong here
The Service Health dashboard shows the status of Microsoft 365 services, but it does not include information about your organization's SBCs or Direct Routing configuration. SBCs are customer-managed components, so their health is not reported in the Microsoft 365 Service Health dashboard. This tool would not help diagnose SBC-related call failures.
- ✓
Teams admin center > Voice > Direct Routing
Why this is correct
The Teams admin center under Voice > Direct Routing provides a dashboard showing the health and status of configured SBCs, including alerts for issues like certificate expiration or connectivity problems. This is the correct place to check if the SBC is online and functioning, which is essential for troubleshooting outbound calling failures in a Direct Routing setup.
About these practice questions
This MS-700 question is part of Courseiva's 211-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.