MS-700 Configure and Manage a Teams Environment Practice Question
A user reports that they cannot see the 'Calls' app in the Microsoft Teams client. The user is a member of a team that has calling enabled, and they have a valid Phone System license. You need to ensure the user can access the Calls app. What should you check first?
⚠ Common exam trap
Candidates often confuse calling policies with meeting or upgrade policies, which do not control the Calls app visibility.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ensure that the user is assigned a Teams calling policy that allows private calling.
The visibility of the Calls app in Teams is controlled by the Teams calling policy, specifically the AllowPrivateCalling setting. If this setting is disabled, users cannot see the Calls app. Therefore, checking and ensuring the user is assigned a calling policy with AllowPrivateCalling enabled is the correct first step. Other policies like meeting or upgrade policies do not affect the Calls app.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Verify that the user has the correct Teams upgrade policy assigned.
Why it's wrong here
The Teams upgrade policy determines whether users use Teams only or Skype for Business, but it does not control the visibility of the Calls app. The Calls app is available in Teams if the user has the appropriate calling license and policy. Checking the upgrade policy is not relevant to this issue.
- ✓
Ensure that the user is assigned a Teams calling policy that allows private calling.
Why this is correct
The Teams calling policy includes settings such as AllowPrivateCalling, which controls whether users can make private calls. If this setting is disabled, the Calls app may be hidden. Ensuring the user is assigned a calling policy with AllowPrivateCalling enabled is the correct first step to make the Calls app visible.
- ✗
Verify that the user has the correct Microsoft 365 license assigned and that the Teams service is enabled.
Why it's wrong here
While licensing is important, the user already has a Phone System license, so the issue is likely not licensing. The Teams service being enabled is necessary but does not specifically control the Calls app visibility; calling policies do. This is a less direct check than the calling policy.
- ✗
Check if the user has been assigned a Teams meeting policy with AllowCloudRecording enabled.
Why it's wrong here
The Teams meeting policy controls meeting features like recording, but it does not affect the visibility of the Calls app. The Calls app is related to calling policies, not meeting policies. Checking the meeting policy will not resolve the issue of the missing Calls app.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.