MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
You are a Teams administrator. You need to troubleshoot poor call quality for a user. You have access to Call Analytics in the Microsoft Teams admin center. Which two metrics should you analyze to determine if the issue is related to network connectivity? (Choose two.)
⚠ Common exam trap
The trap here is selecting device-related metrics like CPU usage or call characteristics like participant count, which are not network connectivity indicators.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Packet loss
Packet loss and jitter are both network performance metrics that directly indicate connectivity issues. Packet loss shows data not reaching the destination, while jitter shows irregular packet arrival. Together, they help diagnose network-related call quality problems.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Audio codec used
Why it's wrong here
The audio codec determines how audio is compressed, which can affect quality, but it is not a network connectivity metric. Codec issues are separate from network problems like packet loss or jitter. Thus, it is not the correct choice for diagnosing network connectivity.
- ✗
Number of participants in the call
Why it's wrong here
The number of participants can impact call quality due to server load, but it is not a direct network connectivity metric. It does not measure the network's ability to transmit data. Therefore, it is not the primary metric to analyze for network-related issues.
- ✓
Packet loss
Why this is correct
Packet loss measures the percentage of data packets that fail to reach their destination. High packet loss directly indicates network connectivity problems, such as congestion or faulty hardware. In Call Analytics, this metric helps identify if poor call quality is due to lost data, which is a key network indicator.
- ✓
Jitter
Why this is correct
Jitter measures the variation in packet arrival times. High jitter causes audio and video to become choppy or distorted, and it is a direct symptom of network instability. Analyzing jitter in Call Analytics helps determine if the network is adequately handling real-time traffic.
- ✗
CPU usage of the user's device
Why it's wrong here
CPU usage is a device performance metric, not a network connectivity metric. While high CPU can affect call quality, it does not indicate network issues. Call Analytics does include device performance data, but for network troubleshooting, packet loss and jitter are more relevant.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
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