MS-700 Manage Meetings and Calling Practice Question
Which Microsoft Teams feature allows a user to place a call on hold and then have another user pick it up from a different device using a unique code?
⚠ Common exam trap
MS-700 often tests the distinction between Call Park, Call Transfer, and Group Call Pickup, since all three involve moving a call between users; candidates must remember that only Call Park uses a unique retrieval code.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
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Call Park
Call Park is the Microsoft Teams feature specifically designed to place a call on hold and retrieve it from another device using a unique retrieval code. The parked call is assigned a code that any user can dial to pick up the call from their own Teams client, phone, or device. This is distinct from transfer, which sends the call directly to a specific user, and from group call pickup, which rings a predefined group of users.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Call Transfer
Why it's wrong here
Call Transfer is a direct hand-off where one user sends a call to a specific destination or person. Unlike Call Park, it does not generate a retrieval code and requires the initiator to know exactly where the call is being sent, rather than leaving it in a common area for pickup.
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Call Queues
Why it's wrong here
Call Queues are used to distribute incoming calls to a group of agents based on specific routing methods like round-robin or longest-idle. They do not provide a mechanism for parking an active call and retrieving it later with a code, as they focus on the initial connection of the call.
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Call Park
Why this is correct
Call Park enables a user to 'park' an active call, which generates a unique code (usually 2-3 digits). Any other user in the organization who is notified of this code can then use the 'Parked calls' feature on their own Teams client to retrieve and continue the call immediately.
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Group Call Pickup
Why it's wrong here
Group Call Pickup allows members of a predefined call sharing group to answer incoming calls on behalf of their colleagues. It is a proactive way to handle ringing calls for others, whereas Call Park is used for calls that have already been answered and need to be moved or held.
About these practice questions
This MS-700 question is part of Courseiva's 211-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.