Monitor, Report on, and Troubleshoot Teams

You are the Teams administrator for a company using Microsoft 365. Users in the marketing department report that when they start a screen share during Teams meetings, remote participants see the shared content with a delay of several seconds and the video appears choppy. You have confirmed that the users have sufficient bandwidth and are not experiencing issues with other applications. You need to determine the root cause of the poor screen sharing quality. What should you do first?

You are investigating why some users in your organization are experiencing poor call quality. You need to gather data to identify whether the issue is related to network or device. Which two actions should you perform? (Choose two.)

You are a Teams administrator. A user reports that they cannot join a scheduled Teams meeting and receive an error message stating that the meeting has expired. You need to check if the meeting organizer set an expiration time for the meeting. Where can you find this information?

You are troubleshooting a Teams meeting issue where attendees from a specific remote office experience choppy video and audio. You suspect network problems. Which tool should you use to analyze the network connectivity for that office?

You are a Teams administrator. A user reports that they cannot send messages in a specific channel. When they try to post, they see the error 'You don't have permission to post in this channel.' You need to identify the cause. What should you check first?

Where can you view the overall quality status of your organization's Teams environment at a glance?

You are using the Network Planner in the Teams Admin Center to prepare a new site for 500 users. After entering the user personas, the tool indicates that the available bandwidth will be exceeded during peak hours. What should be your next step to ensure a successful rollout?

You are a Teams administrator at Litware. The helpdesk reports that several users are unable to send messages in Teams channels, but they can still send direct messages. The affected users are all members of a specific team. You need to troubleshoot the issue. What is the most likely cause?

You are a Teams administrator for a large organization. Several users report that they cannot join meetings scheduled by external partners. You need to determine whether the issue is related to the organization's network configuration or a Teams service issue. You open the Microsoft 365 admin center and navigate to Service health > Microsoft Teams. Which of the following should you check first to see if there is an active advisory or incident affecting Teams meetings?

An organization reports that users in a specific branch office are experiencing poor audio quality during Microsoft Teams calls. You need to analyze the aggregate call quality trends for this specific location over the last 30 days. Which tool should you use to identify systemic network issues for this site?

A user is experiencing 'Poor' quality calls. You verify the network in Call Analytics and see consistent 'High Packet Loss' on the client side. What is the most likely cause?

You are the Teams administrator for a company that uses Microsoft Teams. Users in the marketing department report that when they join meetings, they sometimes cannot hear other participants and the audio is choppy. You need to determine whether the issue is related to the network or the client devices. Which tool should you use to get detailed media quality metrics for these users?

You suspect that an internal network firewall is blocking Teams media traffic. Which specific ports must be open for UDP traffic to ensure optimal Teams media performance?

You are a Teams administrator. You need to troubleshoot why a specific user's Teams meeting recordings are not being saved to SharePoint and OneDrive as expected. You have verified that the user has the necessary licenses and that the meeting policy allows recording. What should you check next?

A user reports that during a Microsoft Teams meeting, their audio was choppy and the call dropped multiple times. You open Call Analytics for the user's session. Which section of Call Analytics should you review first to determine whether the issue originated from the user's local network or from the Microsoft Teams service?

Refer to the exhibit. You are preparing to upload building data to the Call Quality Dashboard (CQD). What is the primary administrative benefit of performing this action?

A user reports that their Teams calls drop frequently, but only when working from home. You need to collect detailed diagnostic logs from the Teams desktop client to troubleshoot the issue. What is the correct sequence of steps to gather the required logs?

A guest user from another organization is unable to access a specific team they were invited to. You have verified that Guest Access is enabled globally in the Teams Admin Center. What should you check next to troubleshoot this issue?

You are a Teams administrator for a large organization. You need to proactively monitor the health of the Microsoft Teams service and receive alerts for service incidents that may affect your users. You also want to analyze trends in call quality over time. (Choose two.)

You are the Teams administrator for a large organization. The help desk reports that several users in the Marketing department are unable to make outbound calls to external phone numbers using the Teams desktop client. Inbound calls work fine, and internal calls between Teams users also work. You need to determine the cause. Which tool should you use to investigate?

You are a Teams administrator at Fabrikam. Users report that during Teams meetings, their video frequently freezes while audio continues. You suspect a network issue. You need to determine whether the problem is caused by insufficient bandwidth or high jitter. Which tool should you use to analyze the real-time media quality metrics for affected users?

You are a Teams administrator. You need to identify which users have been active in Teams over the past 30 days. You want to use the Microsoft Teams admin center to generate a report. Which report should you use?

You are a Teams administrator. A user reports that during a Teams meeting, their audio was choppy and they experienced delays. You need to determine whether the issue was caused by network latency or by the user's device. Which Call Analytics metric should you review first to assess network latency?

You are a Teams administrator. A user reports that they cannot join a scheduled Teams meeting using the Teams web client. They receive an error message stating that their browser is not supported. The user is using Google Chrome version 92. You need to resolve the issue. What should you do?

Refer to the exhibit. What is the impact of this Teams media policy on call quality?

You need to proactively verify if your network's current configuration meets the requirements for Microsoft Teams media traffic before a company-wide event. Which tool provides a simulated test of call quality and network bottlenecks?

You are a Teams administrator. A user reports that they are unable to join a scheduled Teams meeting. The meeting organizer confirms that the meeting exists and the user was invited. You need to determine if the user's inability to join is due to a conditional access policy that requires compliant devices. Which tool should you use to trace the authentication and policy evaluation for this user?

You are a Teams administrator. A user reports that they cannot make outbound calls to external phone numbers using Teams. You have configured Direct Routing with an SBC. You need to troubleshoot the issue. You run the Microsoft Teams admin center's call analytics and see that the call failed with the response code '480 Temporarily Unavailable'. What is the most likely cause?

You are a Teams administrator. A user reports that they are unable to join a scheduled Teams meeting from their mobile device. They can join from their desktop client without issue. You need to troubleshoot the issue. What should you check first?

You are a Teams administrator. You need to troubleshoot poor call quality for a user. You have access to Call Analytics in the Microsoft Teams admin center. Which two metrics should you analyze to determine if the issue is related to network connectivity? (Choose two.)

You are a Teams administrator. You need to review a report that shows the number of active Teams users and their activity over the last 30 days. Which report should you use?

You are investigating a spike in 'Poor' quality calls across your organization. Which TWO areas should you prioritize in the Call Quality Dashboard (CQD) to identify potential infrastructure bottlenecks?

You are the Teams administrator for a small business. A user reports that they cannot make outbound calls to external phone numbers using Teams. You have verified that the user has the correct licensing and that the dial plan is configured. You need to check the status of the Session Border Controller (SBC) that is used for Direct Routing. Which tool should you use to view the SBC status and any alerts?

You are a Teams administrator for a healthcare company. A nurse reports that during a patient consultation meeting, the video from the remote specialist was frequently freezing. You need to determine whether the issue was due to network bandwidth limitations on the nurse's end. Which metric in Call Analytics should you examine first?

Several users report they no longer have the option to create new Teams. You suspect a change was made to the Microsoft 365 Group creation settings. Which TWO actions should you take to investigate and resolve this? (Each correct answer presents a complete solution).

You are the Teams administrator for a company that uses Microsoft Teams. Several users in the marketing department report that their calls to external partners often drop after about 10 minutes, but internal calls are fine. You need to determine whether the issue is related to network connectivity or a Teams service problem. Which tool should you use first?

Your company is in the process of rolling out Microsoft Teams to 5,000 users. You need a centralized tool that provides a checklist of deployment tasks and monitors the progress of the rollout, including user readiness and environmental readiness. Which tool should you use?

You are the Teams administrator for a company that uses Microsoft 365 E5. The IT director reports that several users in the finance department are experiencing dropped calls and poor audio quality when working from home. You need to determine whether the issue is related to the users' home network conditions or to the Teams service. Which tool should you use to analyze the network connectivity and media quality for these users?

You are auditing Teams usage. You notice a discrepancy between 'Active Users' in the Teams Usage report and 'Active Users' in the Microsoft 365 Activity report. What is the most likely cause?

You are reviewing the Teams Usage report in the Microsoft 365 Admin Center to track adoption. Which THREE metrics are provided in this specific report? (Select THREE).

You are a Teams administrator. A user reports that during a Teams meeting, their video freezes frequently, but audio remains clear. You check the network and find no packet loss or high latency. You need to determine the most likely cause of the video freezing. Which metric in Call Analytics should you review?

You need to determine which third-party applications are most frequently used by employees within Microsoft Teams. Which report should you analyze?

You need to monitor the health of the Microsoft Teams service and receive alerts for incidents that affect your organization. You want to use the Microsoft 365 admin center. Which feature should you configure?

You are the Teams administrator for Contoso. A user reports that during a Teams meeting, the audio from a specific participant was intermittently cutting out. You open Call Analytics for that user's session. Which metric should you examine first to determine whether the issue was caused by network jitter on the user's side?

Your organization has noticed a recurring pattern of poor audio quality during weekly executive town hall meetings. You need to identify if these issues are related to specific network segments or common hardware devices used by participants over the last three months. Which tool should you use to analyze this long-term trend?

A user reports that during a Microsoft Teams meeting, they can hear other participants but no one can hear them. The user is using a USB headset. You need to determine the most likely cause using available Teams diagnostic tools. Which tool should you use first?

You are a Teams administrator. A user reports that they cannot access the Teams admin center to view usage reports. You need to grant them the minimum permissions required to view Teams usage reports without giving them the ability to modify Teams settings. Which role should you assign?

You are the Teams administrator for a company that uses Microsoft Teams. The IT manager reports that some users on the Sales team are seeing the message 'Your organization does not allow you to create teams' when they try to create a new team. You need to identify which policy setting is preventing these users from creating teams. What should you check?

You are a Teams administrator for a company that uses Microsoft Teams. Several users report that during meetings, their shared content appears blurry and they experience delays when presenting. You need to determine if the issue is related to network bandwidth. Which report should you use?

Which report would you use to identify which users in your organization are using the Teams desktop client versus the web client?

A user reports poor audio quality during Teams calls. You need to identify the specific network metrics causing the issue for a specific session. Which tool should you use?

A user reports they cannot sign in to the Microsoft Teams desktop client. You suspect a conditional access policy might be blocking the login. Which tool should you use first to verify if the sign-in attempt was blocked by a policy?

A user complains that during a Teams meeting, they could hear others but others could not hear them. You want to quickly verify if the user's microphone is functioning correctly within Teams. Which tool should you use?

A user complains that their screen sharing quality is blurry during calls. Which metric in Call Analytics is most relevant to investigate this?

Which TWO of the following are common indicators in the Call Analytics 'Advanced' view that a call was impacted by a poor local network connection?

You are the Teams administrator for a large organization. Users in the finance department report that they cannot start new chats with external partners who use Teams. Internal chats work fine. You need to troubleshoot the issue. Which policy should you check first?

A user reports that they cannot see the 'Meet Now' option in their Microsoft Teams client. You need to determine the cause. Which policy setting should you check?

You are investigating a report that a specific Microsoft Teams meeting had poor audio quality. The meeting occurred 20 hours ago. You need to analyze the call quality metrics for that meeting. Which tool should you use?

A manager asks you to provide a quality report for a specific internal meeting that took place 15 days ago. When you check the user's call history in the Teams Admin Center, you cannot find the detailed telemetry for that meeting. What is the most likely reason?

You need to monitor the overall health of the Microsoft Teams service and receive notifications about known incidents. Which TWO tools should you use? (Each correct answer presents a complete solution).

You are a Teams administrator for a large organization. You need to investigate why a specific user's Teams meetings frequently have poor video quality. You have already used Call Analytics and identified that the issue is related to the network. You now want to see a detailed breakdown of the media streams, including the codecs used and the network traversal details, for a particular meeting session. Which tool should you use?

You are the Teams administrator for Contoso. An executive reports that a Teams meeting recording from a critical board meeting is not appearing in the meeting chat and cannot be found in SharePoint or OneDrive. The meeting was scheduled by the executive and had 12 participants. The recording was started by a participant who is a member of the organization. Where should you first check to locate the recording file?

You are a Teams administrator. You need to receive proactive notifications about service incidents and advisories that affect Microsoft Teams, and you want to integrate these notifications into your existing ticketing system via a webhook. Which tool should you use?

Refer to the exhibit. A user is unable to add external guests to a meeting despite the policy shown. What is the most likely reason?