MS-700 Configure and Manage a Teams Environment Practice Question
Your organization has a Microsoft 365 E5 tenant with Teams Phone. The security team requires that all external calls to the PSTN from Teams clients must be recorded automatically for compliance. You need to configure the environment to meet this requirement. What should you do?
⚠ Common exam trap
Many candidates confuse meeting recording policies with compliance recording policies for PSTN calls.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Assign a compliance recording policy to the affected users and integrate a certified recording solution.
To automatically record external PSTN calls for compliance, you must use a certified compliance recording solution integrated with Teams and assign a compliance recording policy to the users. Calling policies, meeting policies, and call park policies do not provide automatic recording of PSTN calls. The compliance recording policy ensures that calls are routed to the recording service, which handles the recording and storage.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Enable 'Automatic recording' in the Teams meeting policy for all users.
Why it's wrong here
Meeting policies control recording of Teams meetings, not PSTN calls. Even if automatic recording is enabled for meetings, it does not apply to one-to-one or group PSTN calls. The requirement is for external calls, which are handled by calling policies and compliance recording, not meeting policies.
- ✓
Assign a compliance recording policy to the affected users and integrate a certified recording solution.
Why this is correct
Compliance recording in Teams requires a certified recording partner solution and a compliance recording policy assigned to users. The policy tells Teams to route calls to the recording service, which then records and stores the calls. This is the correct method to automatically record PSTN calls for compliance.
- ✗
Configure a call park policy and assign it to all users who make external calls.
Why it's wrong here
Call park policies allow users to park a call and retrieve it from another device. They have no functionality for recording calls. Call park is used for call handling, not compliance recording. It does not meet the requirement of automatically recording external PSTN calls.
- ✗
Create a calling policy and set 'Record external calls automatically' to On.
Why it's wrong here
Calling policies control features like voicemail, call forwarding, and simultaneous ring, but they do not include a setting to automatically record PSTN calls. Automatic recording is not a calling policy option; it is configured through compliance recording policies or third-party recording solutions integrated with Teams.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.