MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
You are investigating a spike in 'Poor' quality calls across your organization. Which TWO areas should you prioritize in the Call Quality Dashboard (CQD) to identify potential infrastructure bottlenecks?
⚠ Common exam trap
MS-700 often tests the confusion between CQD dimensions (Building/Subnet, Stream quality) and other reports like user activity or device reports, causing candidates to select irrelevant options.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Building and Subnet information
Option A (Building and Subnet information) is correct because CQD lets you pivot quality data by Building, Subnet, and other network dimensions, so correlating Poor calls to a specific building or subnet quickly isolates localized infrastructure bottlenecks such as bad Wi-Fi APs or saturated uplinks. Option C (Stream quality metrics by network path) is correct because CQD's stream-level dimensions (e.g., First/Second/Third segment, network path, and metrics like Packet Loss, Jitter, and Latency) reveal where in the media path degradation occurs, which is exactly how you pinpoint an infrastructure bottleneck. Option B (Tenant-wide user activity trends) is not a priority here because aggregate activity volume does not localize the infrastructure fault causing Poor quality. Option D (Individual user chat logs) is irrelevant since CQD focuses on call/meeting quality telemetry, not chat content, and per-user chat logs would not expose network bottlenecks. Option E (Client software version adoption) is not a priority for an infrastructure bottleneck investigation, as version adoption is a deployment/compliance metric rather than a network-path quality indicator.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Building and Subnet information
Why this is correct
Analyzing data by building and subnet is crucial for identifying if poor call quality is localized to a specific physical location. If a particular office consistently shows high jitter or packet loss, it indicates potential configuration issues within that specific site's local area network.
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Tenant-wide user activity trends
Why it's wrong here
User activity trends track how many users are active or how many chats were sent, which is helpful for adoption metrics but does not provide diagnostic insight into why audio quality is failing across specific network segments or geographic regions of the organization.
- ✓
Stream quality metrics by network path
Why this is correct
Analyzing stream quality based on the network path allows administrators to determine if issues occur between the user and the edge, or within the backbone. This helps isolate whether the issue is related to an ISP provider or internal routing misconfigurations affecting media.
- ✗
Individual user chat logs
Why it's wrong here
Chat logs do not contain media-related telemetry and are irrelevant for troubleshooting call quality. These logs are primarily used for compliance or investigations into workplace conduct and do not assist in identifying network bottlenecks or media-stream performance degradation in Teams environments.
- ✗
Client software version adoption
Why it's wrong here
While client versioning can impact performance, it is generally secondary to network infrastructure issues when investigating a sudden, organization-wide spike in poor quality. Focusing on network-centric data in CQD provides more immediate actionable intelligence regarding infrastructure bottlenecks and potential routing failures.
Visual reference
About these practice questions
One of 211 original MS-700 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.