MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
You are a Teams administrator for a large organization. You need to proactively monitor the health of the Microsoft Teams service and receive alerts for service incidents that may affect your users. You also want to analyze trends in call quality over time. (Choose two.)
⚠ Common exam trap
The trap here is assuming that usage reports or device compliance tools can monitor service health or call quality trends, when they are not designed for that purpose.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Teams Call Quality Dashboard (CQD)
The Microsoft 365 Service Health Dashboard is designed for monitoring service incidents and setting up alerts, while the Teams Call Quality Dashboard provides aggregated data for analyzing call quality trends over time. Together, they enable proactive monitoring of both service health and media quality. The other options focus on usage statistics or device management, which do not fulfill the monitoring and trend analysis needs.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Microsoft Intune device compliance reports
Why it's wrong here
Intune device compliance reports focus on device management and compliance with organizational policies. They do not monitor Teams service health or call quality. These reports are unrelated to the requirements of monitoring service incidents or analyzing call quality trends, so they are not appropriate.
- ✓
Teams Call Quality Dashboard (CQD)
Why this is correct
Call Quality Dashboard (CQD) aggregates call and meeting data to provide trend analysis and identify patterns in call quality across the organization. It helps you proactively monitor quality metrics and is essential for analyzing historical trends, as required. CQD does not provide service health alerts but is crucial for quality monitoring.
- ✗
Microsoft 365 usage reports
Why it's wrong here
Microsoft 365 usage reports show adoption and usage metrics, such as the number of active users and meetings, but they do not provide service health status or call quality trend analysis. They are not designed for monitoring incidents or analyzing media quality, so they do not meet the stated requirements.
- ✓
Microsoft 365 Service Health Dashboard
Why this is correct
The Microsoft 365 Service Health Dashboard provides real-time status of Microsoft services, including Teams, and allows you to set up alerts for incidents and advisories. It is the primary tool for monitoring service health and receiving notifications about outages or degraded performance, which directly addresses the requirement.
- ✗
Teams admin center > Analytics & reports > Usage reports
Why it's wrong here
The Usage reports in Teams admin center provide similar adoption and usage data as Microsoft 365 usage reports. They do not offer service health monitoring or call quality trend analysis. While they can show call quality data in some views, they are not the primary tools for proactive service health monitoring or in-depth trend analysis.
About these practice questions
This MS-700 question is part of Courseiva's 211-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.