MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
Your organization has noticed a recurring pattern of poor audio quality during weekly executive town hall meetings. You need to identify if these issues are related to specific network segments or common hardware devices used by participants over the last three months. Which tool should you use to analyze this long-term trend?
⚠ Common exam trap
The trap is confusing Call Analytics (per-call, short-term, user-focused troubleshooting) with Call Quality Dashboard (aggregate, long-term, segment/device-focused trend analysis) — the exam tests whether you can match the tool to the scope and duration of the investigation.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Call Quality Dashboard (CQD)
Call Quality Dashboard (CQD) is the correct tool because it aggregates telemetry from Teams calls over extended periods (up to 90 days by default, extendable) and allows slicing by network segment, subnet, building, and device type. This makes it ideal for identifying long-term trends tied to specific network segments or hardware across three months of town hall meetings.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Call Analytics
Why it's wrong here
Call Analytics is designed to troubleshoot issues for individual users or specific meetings by providing granular telemetry for each participant. While it is excellent for reactive support, it does not offer the broad, aggregate data visualization necessary to identify long-term quality trends across the entire Microsoft 365 tenant infrastructure.
- ✗
Teams Usage Reports
Why it's wrong here
Usage reports in the Microsoft Teams Admin Center provide data on how users are adopting the service, such as the number of active users or messages sent. They do not contain technical telemetry regarding jitter, packet loss, or round-trip time, which are essential metrics for diagnosing and resolving call quality issues.
- ✓
Call Quality Dashboard (CQD)
Why this is correct
CQD provides a comprehensive view of quality for the entire organization by aggregating data from all calls and meetings. It allows administrators to filter by subnets, buildings, and endpoints over a 90-day period. This makes it the correct choice for identifying systemic patterns and historical trends across different network segments.
- ✗
Network Planner
Why it's wrong here
The Network Planner is a tool used during the planning and deployment phase to estimate bandwidth requirements for Teams services across different locations. It does not monitor active call telemetry or provide historical reporting on the actual quality of experience for calls that have already occurred within the production environment.
Visual reference
About these practice questions
One of 211 original MS-700 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.