MS-700 Practice Exam 2 — 20 Questions

Question 1

Which tool should an administrator use to view real-time telemetry for a meeting that is currently in progress to troubleshoot a user's audio issues?

Accepted Answer

Real-time analytics in the Teams Admin Center. Real-time analytics in the Teams Admin Center provides live telemetry for in-progress meetings, including per-participant audio, video, screen share, and network metrics, which is exactly what is needed to troubleshoot an ongoing audio issue. It surfaces device, network, and connectivity data within seconds so an admin can act during the call. CQD and usage reports are historical/aggregated and cannot show a meeting that is still happening.

Answer

Call Quality Dashboard (CQD)

Answer

Teams Usage Reports

Answer

The Microsoft 365 Health Dashboard

Question 2

A user complains that their screen sharing quality is blurry during calls. Which metric in Call Analytics is most relevant to investigate this?

Accepted Answer

Video/Sharing Bitrate. Video and screen sharing quality in Teams is directly governed by the video/sharing bitrate reported in Call Analytics. A low bitrate indicates the encoder is sending fewer bits per second, which manifests as blurry or pixelated video. Investigating this metric tells you whether the issue is bandwidth, network congestion, or a device/encoder limitation.

Answer

Audio Jitter

Answer

Round Trip Time (RTT)

Answer

Signaling latency

Question 3

Which TWO of the following are common indicators in the Call Analytics 'Advanced' view that a call was impacted by a poor local network connection?

Accepted Answer

High round-trip time (RTT). High round-trip time (RTT) (Option A) is a correct indicator because elevated RTT in the Call Analytics Advanced view reflects latency on the local network path, meaning packets are taking too long to traverse the connection and degrading real-time media quality. High packet loss (Option C) is also correct because lost packets on the local network directly cause audio/video gaps, jitter, and retransmissions that Call Analytics flags as network-related call quality problems. The other options do not belong: CPU utilization over 90% (B) points to endpoint resource exhaustion rather than a network connection issue, low participant count (D) is simply a call size metric and not a quality indicator, and an unsupported client version (E) is a compatibility/software issue unrelated to local network conditions.

Answer

CPU utilization over 90%

Answer

Low participant count

Answer

Unsupported client version

Question 4

You are the Teams administrator for a large organization. Users in the finance department report that they cannot start new chats with external partners who use Teams. Internal chats work fine. You need to troubleshoot the issue. Which policy should you check first?

Accepted Answer

External access policy. The external access policy is the correct place to check because it specifically governs whether users can communicate with external Teams users. If the policy is set to block external access, users will be unable to start chats with partners outside the organization. The other policies control different aspects of Teams functionality and would not affect external chat initiation.

Answer

Messaging policy

Answer

Teams app permission policy

Answer

Meeting policy

Question 5

Your organization requires that all Teams meeting chats be deleted after 90 days. Which tool should you use to implement this retention requirement?

Accepted Answer

Microsoft Purview compliance portal Retention policy.. Retention requirements for Teams meeting chats are enforced through Microsoft Purview retention policies, which can target Teams chat and channel messages and delete them after a specified period (e.g., 90 days). Purview retention policies apply at the workload level and are the correct tool for compliance-driven deletion of Teams messages.

Answer

Teams admin center Messaging policy.

Answer

Teams admin center Org-wide settings.

Answer

Exchange admin center Mailbox retention tags.

Question 6

You are a Teams administrator for a large organization. You need to investigate why a specific user's Teams meetings frequently have poor video quality. You have already used Call Analytics and identified that the issue is related to the network. You now want to see a detailed breakdown of the media streams, including the codecs used and the network traversal details, for a particular meeting session. Which tool should you use?

Accepted Answer

Call Analytics session details. Call Analytics session details offer the deepest level of diagnostic information for a single call or meeting, including per-stream media metrics and codec details. While CQD is excellent for aggregate analysis, it cannot show session-level specifics. Call history and network connectivity tests lack the technical depth required to analyze media streams and network traversal for a specific meeting.

Answer

Call Quality Dashboard (CQD)

Answer

Teams admin center > Users > Manage users > Call history

Answer

Microsoft 365 network connectivity test tool

Question 7

You are investigating a report that a specific Microsoft Teams meeting had poor audio quality. The meeting occurred 20 hours ago. You need to analyze the call quality metrics for that meeting. Which tool should you use?

Accepted Answer

Call Analytics in the Microsoft Teams admin center. Call Analytics in the Microsoft Teams admin center is specifically designed to troubleshoot call and meeting quality for individual users and meetings within the last 30 days. It provides detailed metrics such as packet loss, jitter, and latency. Since the meeting occurred 20 hours ago, it is within the retention period, making Call Analytics the correct tool for this analysis.

Answer

Call Quality Dashboard (CQD)

Answer

Microsoft 365 Service Health Dashboard

Answer

Teams user activity report

Question 8

A manager asks you to provide a quality report for a specific internal meeting that took place 15 days ago. When you check the user's call history in the Teams Admin Center, you cannot find the detailed telemetry for that meeting. What is the most likely reason?

Accepted Answer

Detailed telemetry is only retained for 7 days in Call Analytics.. Call Analytics in the Teams admin center retains detailed telemetry for meetings and calls for only 7 days. After that period, the detailed data is no longer available, which explains why the manager cannot find telemetry for a meeting that occurred 15 days ago. This is a built-in retention limit, not related to recording or licensing.

Answer

The meeting was not recorded, so no telemetry was captured.

Answer

Internal-only meetings do not generate Call Analytics data.

Answer

The user has a 'Teams Exploratory' license.

Question 9

You need to monitor the overall health of the Microsoft Teams service and receive notifications about known incidents. Which TWO tools should you use? (Each correct answer presents a complete solution).

Accepted Answer

Service health in the Microsoft 365 Admin Center. Option C (Service health in the Microsoft 365 Admin Center) is correct because the Service health dashboard provides real-time status of Microsoft Teams and other Microsoft 365 services, showing active incidents, advisories, and planned maintenance, and it allows administrators to configure notifications for service issues. Option E (Microsoft 365 Admin mobile app) is correct because it delivers the same Service health information and push notifications about known incidents and service degradation directly to a mobile device, enabling monitoring on the go. Together these tools give a complete solution for tracking overall Teams service health and receiving incident alerts. Option A (Teams Client Diagnostic Logs) is incorrect because those logs only capture client-side troubleshooting data for a single user's device, not service-wide health or incident notifications. Option B (Teams Advisor) is incorrect because it is a deployment and adoption guidance tool, not a live service health monitor. Option D (Teams App Store) is incorrect because it is only a catalog for discovering and installing apps, with no health-monitoring capability.

Answer

Teams Client Diagnostic Logs

Answer

Teams Advisor

Answer

Teams App Store

Question 10

Refer to the exhibit. An administrator runs the PowerShell command shown to manage a user's meeting experience. What is the result of executing this command?

Accepted Answer

The RestrictMeetingPolicy is assigned to a specific user. The PowerShell command shown (likely Grant-CsTeamsMeetingPolicy -Identity user1@contoso.com -PolicyName RestrictMeetingPolicy) assigns the existing RestrictMeetingPolicy to the specific user user1@contoso.com. This is a per-user policy assignment, not the creation of a new policy or a tenant-wide application.

Answer

A new meeting policy named user1@contoso.com is created

Answer

The RestrictMeetingPolicy is applied to all users in the tenant

Answer

The user is prevented from joining any meetings

Question 11

You are trying to implement a policy that forces all Teams members to use a specific set of pinned apps. Which policy configuration is required?

Accepted Answer

Modify the App Setup policy. The App Setup policy in Teams allows administrators to pin apps to the app bar for users, ensuring they have quick access to specific apps. By modifying the App Setup policy, you can define a set of pinned apps that will be applied to all users assigned that policy. This is the correct policy type for controlling pinned apps.

Answer

Modify the Messaging policy

Answer

Modify the App Permission policy

Answer

Modify the Teams global org-wide settings

Question 12

Your organization wants to ensure that all internal team chats are retained for seven years and cannot be deleted by users. Which configuration should you implement in the Microsoft Purview compliance portal?

Accepted Answer

Create a retention policy with the 'Retain' action and a seven-year duration.. A retention policy with the 'Retain' action and a seven-year duration is correct because it ensures Teams chat and channel messages are preserved for the specified period and prevents users from permanently deleting them during that window. Retention policies in Microsoft Purview apply at the workload level and override user deletion attempts, satisfying both the retention and immutability requirements.

Answer

Configure an eDiscovery hold for every individual user mailbox.

Answer

Enable 'Delete items' in the Messaging policy for all users.

Answer

Modify the Teams global org-wide settings to disable chat history.

Question 13

You need to ensure that the 'Tasks by Planner and To Do' app is automatically pinned to the navigation bar for all members of the Sales department in Microsoft Teams. Which policy should you modify or create?

Accepted Answer

App setup policy. To automatically pin an app like 'Tasks by Planner and To Do' to the navigation bar for all members of a department, you need to modify or create an App Setup Policy. This policy defines which apps are pinned and whether users can change them. You can assign the policy to the Sales department group, ensuring the app is pinned for all members.

Answer

App permission policy

Answer

Teams messaging policy

Answer

Teams update policy

Question 14

A company requires all Teams meetings to be recorded for compliance purposes. The administrator must ensure that users cannot delete their own meeting recordings. Where is this permission managed?

Accepted Answer

Microsoft Purview Retention Policies and Labels.. Microsoft Purview Retention Policies and Labels are the correct place to manage this because they govern the lifecycle of the meeting recording file itself once it is stored in SharePoint/OneDrive. A retention policy or label can be configured to retain recordings for a set period and prevent users from deleting or editing them, which directly satisfies the compliance requirement. Teams meeting policies only control whether recording is allowed, not what happens to the file afterward.

Answer

Teams Meeting Policy in the Teams Admin Center.

Answer

Teams Messaging Policy in the Teams Admin Center.

Answer

The 'Recording' tab in the Teams client settings.

Question 15

Your organization is preparing for a Teams rollout and needs to use Teams Advisor to streamline the process. Which THREE deployment workloads can Teams Advisor help you plan? Each correct answer presents a complete solution.

Accepted Answer

Chat, teams, channels, and apps. Teams Advisor in the Microsoft Teams admin center is designed to guide an organization through a Teams rollout by breaking it into specific deployment workloads, and the three it supports are chat/teams/channels/apps, meetings and conferencing, and cloud voice (Phone System). Option A (Chat, teams, channels, and apps) is correct because this is the core collaboration workload that Teams Advisor plans, covering the fundamental messaging, team, channel, and app experiences. Option B (Meetings and conferencing) is correct because Teams Advisor includes a dedicated workload for planning meeting and conferencing capabilities, including audio/video and content sharing. Option C (Cloud voice (Phone System)) is correct because Teams Advisor provides a specific workload for planning Phone System/cloud voice deployment, including calling plans, direct routing, and PSTN connectivity. Options D and E are not part of Teams Advisor: SharePoint Online migration and Exchange Online mailbox migration are separate migration workloads handled by tools such as the SharePoint Migration Tool and Exchange migration wizards, not by Teams Advisor's deployment planning workloads.

Answer

SharePoint Online migration

Answer

Exchange Online mailbox migration

Question 16

You are a Teams administrator for a global organization. You need to ensure that all users in the sales department can only use the Teams client on Windows devices that are compliant with your organization's conditional access policies. What should you configure?

Accepted Answer

Configure a conditional access policy in Azure AD that requires compliant devices for the Teams cloud app and assign it to the sales department.. Conditional access is the correct tool to enforce device compliance for cloud apps like Teams. By creating a policy that requires compliant devices and targeting the sales department, you ensure that only compliant Windows devices can access Teams. This integrates with Intune compliance policies to evaluate device state.

Answer

In the Teams admin center, modify the global app permission policy to block Teams on unmanaged devices.

Answer

Create a Teams app setup policy that blocks the mobile client for sales users.

Answer

Use Intune to deploy a device compliance policy that blocks the Teams app on non-compliant devices.

Question 17

You need to enable a feature that allows team members to quickly notify a specific group of people within a team (e.g., '@Engineers') without mentioning everyone in the team. Which feature should you use?

Accepted Answer

Tags. Tags in Microsoft Teams allow users to mention a specific group of people (e.g., '@Engineers') without mentioning everyone in the team. Tags can be assigned to team members based on their role or function, and then any team member can use the tag in a channel conversation to notify only those people. This feature is designed for efficient targeted notifications.

Answer

Channel Moderation

Answer

Private Channels

Answer

Messaging Policies

Question 18

You need to ensure that only users in the marketing department can create teams in Microsoft Teams. All other users should be able to use Teams but not create new teams. What should you do?

Accepted Answer

In Azure AD, configure group settings to allow only a specific security group to create Microsoft 365 groups, and add marketing users to that group.. Team creation is governed by Microsoft 365 group creation settings in Microsoft Entra ID. By allowing only a designated security group to create groups, you restrict team creation to those members. The other options either target unrelated policies or reference non-existent features.

Answer

In the Teams admin center, create a team creation policy and assign it to the marketing department.

Answer

Modify the global Teams meeting policy to restrict team creation.

Answer

Create an app permission policy that blocks the Teams app for non-marketing users.

Question 19

A company has a Microsoft 365 tenant with Microsoft Teams. The security team requires that all meeting recordings are stored for 90 days and then automatically deleted. You need to configure the appropriate policy. Which setting should you modify?

Accepted Answer

Microsoft 365 retention policy for Teams recordings. The requirement is to store meeting recordings for 90 days and then delete them automatically. This is a data lifecycle task that must be handled by a Microsoft 365 retention policy targeting Teams recordings. Meeting policies control recording capabilities, not retention duration. SharePoint quotas are unrelated to time-based deletion. Therefore, configuring a retention policy is the correct action.

Answer

SharePoint Online storage quota for the site

Answer

Teams meeting policy - Recording expiration

Answer

Teams meeting policy - Allow cloud recording

Question 20

An administrator needs to configure an Auto Attendant to route calls to a specific user during business hours and to a shared voicemail box after hours. Which TWO components must be configured to achieve this?

Accepted Answer

A Resource Account with a Teams Phone Resource Account license.. Option A is correct because an Auto Attendant in Microsoft Teams Phone must be associated with a Resource Account, and that Resource Account requires a Teams Phone Resource Account license (or a free Teams Phone Resource Account license where applicable) to function as the auto attendant's identity and to be reachable by callers. Option D is correct because the Auto Attendant's call flow is defined by its business hours and after-hours settings, which let the administrator route calls to a specific user during business hours and to a shared voicemail box after hours. Option B is incorrect because a Caller ID policy only controls how outbound calls present the caller's number and has no role in routing inbound calls to users or voicemail. Option C is incorrect because Call Park policies govern parking and retrieving calls on hold, not routing calls to a shared voicemail box. Option E is incorrect because a Mobility policy controls whether users can use mobile phones with Teams, which is unrelated to Auto Attendant call routing.

Answer

A Caller ID policy to mask the user's phone number.

Answer

A Call Park policy for the shared voicemail box.

Answer

A Mobility policy for the shared voicemail user.