MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
You are a Teams administrator. A user reports that they cannot join a scheduled Teams meeting using the Teams web client. They receive an error message stating that their browser is not supported. The user is using Google Chrome version 92. You need to resolve the issue. What should you do?
⚠ Common exam trap
The trap here is assuming that browser errors are always fixed by clearing cache or enabling cookies, when in fact the error clearly indicates a version support issue.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Update Google Chrome to the latest version.
Updating Google Chrome to the latest version is the correct resolution because the Teams web client requires a supported browser version. Chrome 92 is outdated and may lack features or security updates needed for Teams. The other options do not address the root cause, which is the browser version incompatibility.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Add the Teams web client URL to the list of trusted sites in Internet Explorer settings.
Why it's wrong here
Internet Explorer settings do not affect Google Chrome. The Teams web client in Chrome does not use IE trusted sites. This action would have no impact on the error, which is related to Chrome's version, not security zone settings.
- ✓
Update Google Chrome to the latest version.
Why this is correct
The Teams web client requires a supported browser version. Chrome 92 is outdated; updating to the latest version ensures compatibility. Microsoft regularly updates the list of supported browsers for Teams, and using an older version can trigger the 'browser not supported' error. Updating Chrome is the direct fix.
- ✗
Instruct the user to clear their browser cache and cookies.
Why it's wrong here
Clearing cache and cookies can resolve some browser issues, but the error explicitly states the browser is not supported. Chrome 92 is an older version, and Teams web client has specific version requirements. Clearing cache will not change the browser version, so the error would persist.
- ✗
Enable third-party cookies in Google Chrome settings.
Why it's wrong here
Third-party cookies are necessary for some Teams web client features, but the error is about browser support, not cookie settings. Enabling cookies would not address the version incompatibility. The user would still see the error because the browser version is the issue.
Visual reference
About these practice questions
Courseiva writes every MS-700 question from scratch — 211 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.