MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
You are investigating a report that a specific Microsoft Teams meeting had poor audio quality. The meeting occurred 20 hours ago. You need to analyze the call quality metrics for that meeting. Which tool should you use?
⚠ Common exam trap
Candidates often confuse Call Analytics with Call Quality Dashboard; CQD is for aggregate trends, while Call Analytics provides per-meeting diagnostics.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Call Analytics in the Microsoft Teams admin center
Call Analytics in the Microsoft Teams admin center is specifically designed to troubleshoot call and meeting quality for individual users and meetings within the last 30 days. It provides detailed metrics such as packet loss, jitter, and latency. Since the meeting occurred 20 hours ago, it is within the retention period, making Call Analytics the correct tool for this analysis.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Call Quality Dashboard (CQD)
Why it's wrong here
CQD is designed for aggregate, organization-wide call quality analysis and trending, not for drilling into a specific meeting's details. While it can show overall quality, it does not provide the granular per-meeting diagnostics that Call Analytics offers. For a single meeting, Call Analytics is more direct.
- ✗
Microsoft 365 Service Health Dashboard
Why it's wrong here
The Service Health Dashboard provides information about service-wide incidents and advisories, not per-meeting call quality data. If the poor audio were due to a service incident, it might show there, but for a specific meeting's quality analysis, it is not the right tool. It lacks the granular metrics needed.
- ✓
Call Analytics in the Microsoft Teams admin center
Why this is correct
Call Analytics provides detailed per-user and per-meeting call quality data for the last 30 days. Since the meeting occurred 20 hours ago, it falls within the retention window, and you can filter by meeting or user to analyze metrics like packet loss, jitter, and latency. This is the appropriate tool for troubleshooting a specific meeting's audio quality.
- ✗
Teams user activity report
Why it's wrong here
The Teams user activity report shows user-level activity such as messages, calls, and meetings, but it does not include call quality metrics like audio packet loss or jitter. It cannot help diagnose poor audio quality in a specific meeting. It is focused on usage, not quality.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
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