MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
You are a Teams administrator for a large organization. Several users report that they cannot join meetings scheduled by external partners. You need to determine whether the issue is related to the organization's network configuration or a Teams service issue. You open the Microsoft 365 admin center and navigate to Service health > Microsoft Teams. Which of the following should you check first to see if there is an active advisory or incident affecting Teams meetings?
⚠ Common exam trap
Many exam-takers confuse the Message center with Service health, but the Message center only covers planned changes, not active incidents.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the 'Active issues' tab in the Service health dashboard.
The Active issues tab in Service health is designed to show current incidents and advisories that affect Microsoft 365 services, including Teams. When users cannot join external meetings, checking this tab first helps determine if the problem is a known service issue. If an advisory exists, it provides details and potential workarounds; if not, further investigation into network or configuration is warranted.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Review the 'Message center' for recent posts about Teams updates.
Why it's wrong here
The Message center is used for planned changes and announcements, not for active service incidents. While it may contain relevant updates, it does not show real-time health status or ongoing issues. Checking it would not quickly reveal an active incident affecting meeting joins.
- ✗
Open the Microsoft Teams admin center and check the 'Teams devices' status.
Why it's wrong here
Teams devices status shows health of certified devices like phones and room systems, not service health for meetings. It is irrelevant to determining if a service incident is blocking external meeting joins. This would not provide information about a service advisory.
- ✗
Use the 'Call quality dashboard' to analyze recent call quality trends.
Why it's wrong here
Call Quality Dashboard (CQD) provides aggregated telemetry on call and meeting quality, but it does not report active service incidents or advisories. It is used for troubleshooting quality issues, not for checking service health status. This would not indicate if a service-side issue is preventing meeting joins.
- ✓
Check the 'Active issues' tab in the Service health dashboard.
Why this is correct
The Active issues tab in Service health displays current incidents and advisories that may impact Teams meeting join capabilities. If an advisory is present, it provides details on scope and workarounds. This is the first place to verify if the problem is service-related, aligning with the scenario's need to distinguish between network and service issues.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.