MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
You are the Teams administrator for a company that uses Microsoft 365 E5. The IT director reports that several users in the finance department are experiencing dropped calls and poor audio quality when working from home. You need to determine whether the issue is related to the users' home network conditions or to the Teams service. Which tool should you use to analyze the network connectivity and media quality for these users?
⚠ Common exam trap
Candidates often confuse organization-wide service health monitoring with per-user call quality diagnostics, leading to selection of a tool that lacks session-level network metrics.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Call Analytics in the Teams admin center
Call Analytics in the Teams admin center is specifically designed to troubleshoot call and meeting quality issues for individual users. It provides detailed metrics on network conditions, devices, and media quality, allowing administrators to pinpoint whether poor performance stems from the user's network or from the Teams service. Other tools like usage reports or service health lack the granular per-session data needed for this scenario.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Teams usage reports in the Microsoft 365 admin center
Why it's wrong here
Teams usage reports provide aggregate information about how many users are active, what devices they use, and meeting activity, but they do not include detailed network or media quality metrics for individual calls. They are useful for adoption tracking, not for troubleshooting call quality issues like dropped calls or poor audio.
- ✗
Microsoft 365 Service Health dashboard
Why it's wrong here
The Service Health dashboard shows the overall health of Microsoft 365 services, including any known incidents or advisories. While it can indicate a service-wide issue, it does not provide per-user call quality data or network diagnostics. It would not help determine if the problem is specific to the users' home networks or isolated to their sessions.
- ✗
Microsoft 365 network connectivity test tool
Why it's wrong here
The Microsoft 365 network connectivity test tool is designed to test network connectivity from a specific location to Microsoft 365 endpoints, but it does not provide per-user call quality diagnostics or media quality metrics for individual users. It is useful for validating network readiness before deployment, not for troubleshooting ongoing call quality issues for specific users in real time.
- ✓
Call Analytics in the Teams admin center
Why this is correct
Call Analytics provides detailed per-user and per-session information about Teams calls and meetings, including network metrics such as packet loss, jitter, latency, and media quality. It is the correct tool to diagnose whether poor call quality is due to the user's network or the Teams service, because it shows both client and service-side telemetry for each session.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.