MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
You are investigating why some users in your organization are experiencing poor call quality. You need to gather data to identify whether the issue is related to network or device. Which two actions should you perform? (Choose two.)
⚠ Common exam trap
The trap here is assuming that Network Planner or usage reports can provide troubleshooting data, when they are for planning and adoption tracking.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the Microsoft 365 network connectivity test tool from an affected user's location
Call Analytics and the Microsoft 365 network connectivity test tool are the correct actions. Call Analytics gives per-user call details, including network and device metrics, while the network connectivity test tool assesses the network from the user's location. Together, they help isolate whether poor call quality is due to network conditions or device issues. The other tools are for planning, service health, or usage reporting, which lack the necessary diagnostic depth.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Check the Microsoft 365 Service Health dashboard for Teams incidents
Why it's wrong here
The Service Health dashboard shows broad service incidents affecting many users, not individual call quality issues. While it is important to rule out a service outage, it does not provide the granular data needed to diagnose per-user network or device problems. Therefore, it is not one of the two actions to perform for this specific investigation.
- ✗
Run the Teams Network Planner for the affected users' locations
Why it's wrong here
Network Planner is a planning tool used to estimate bandwidth requirements for Teams. It does not provide real-time diagnostics or troubleshooting for existing call quality issues. It would not help identify whether the problem is network or device related in this scenario.
- ✗
Review Teams usage reports for the affected users
Why it's wrong here
Teams usage reports provide aggregate activity data, such as number of calls and meetings, but do not include quality metrics or network performance. They cannot help identify the cause of poor call quality, whether network or device. Thus, this action is not appropriate for the investigation.
- ✓
Use the Microsoft 365 network connectivity test tool from an affected user's location
Why this is correct
The network connectivity test tool assesses network readiness and connectivity from a specific location to Microsoft 365. It can identify latency, packet loss, and other network issues that affect call quality. Running it from an affected user's location helps determine if the problem is network-related, complementing Call Analytics data.
- ✓
Review Call Analytics for the affected users
Why this is correct
Call Analytics provides detailed per-user call metrics, including network statistics (packet loss, jitter, latency) and device information. By reviewing this data, you can determine if poor quality stems from network issues or device problems. It is a primary tool for troubleshooting call quality and should be used to gather evidence.
About these practice questions
This MS-700 question is part of Courseiva's 211-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.