MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
You are the Teams administrator for a company using Microsoft 365. Users in the marketing department report that when they start a screen share during Teams meetings, remote participants see the shared content with a delay of several seconds and the video appears choppy. You have confirmed that the users have sufficient bandwidth and are not experiencing issues with other applications. You need to determine the root cause of the poor screen sharing quality. What should you do first?
⚠ Common exam trap
The trap here is assuming that network assessment or usage reports provide sufficient detail to troubleshoot a specific real-time media quality issue, when in fact only Call Analytics offers the granular per-session metrics needed.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the Call Analytics dashboard in the Teams admin center to review the screen sharing metrics for the affected users.
Call Analytics in the Teams admin center offers per-user and per-session diagnostic data for meetings, including screen sharing quality. It captures metrics like frame rate, jitter, and packet loss, which are essential for pinpointing the cause of poor screen sharing. The other options either test network readiness, apply generic fixes, or provide usage statistics, none of which directly diagnose the specific quality problem reported by the marketing users.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Run the Microsoft Teams Network Assessment Tool from the affected users' devices.
Why it's wrong here
The Network Assessment Tool tests network readiness for Teams by simulating media traffic, but it does not diagnose live screen sharing quality issues. It is used before deployment or to validate network paths, not to troubleshoot specific real-time sharing problems. In this scenario, the issue occurs during screen sharing, so a tool that captures live call quality metrics is more appropriate.
- ✓
Use the Call Analytics dashboard in the Teams admin center to review the screen sharing metrics for the affected users.
Why this is correct
Call Analytics provides detailed real-time telemetry for individual Teams meetings, including screen sharing quality metrics such as frame rate, latency, and packet loss. By reviewing the session details for the affected users, you can identify whether the issue is due to network conditions, device performance, or other factors, enabling targeted remediation.
- ✗
Instruct users to clear the Teams client cache and restart the application.
Why it's wrong here
Clearing the cache and restarting can resolve client-side glitches, but it does not address the underlying cause of persistent screen sharing quality issues. Since multiple users are affected and the problem is specific to screen sharing, a systemic cause such as network or device performance is more likely. Troubleshooting should begin with data collection, not a generic fix.
- ✗
Review the Teams usage reports to check the number of screen sharing sessions initiated by the marketing department.
Why it's wrong here
Usage reports provide aggregate information about how many users are using screen sharing, but they do not include quality metrics or diagnostic details. They cannot help you determine why screen sharing is choppy or delayed. For troubleshooting, you need per-session telemetry that shows performance data, which is found in Call Analytics.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.