MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
A user reports poor audio quality during Teams calls. You need to identify the specific network metrics causing the issue for a specific session. Which tool should you use?
⚠ Common exam trap
MS-700 often tests the confusion between Call Analytics (per-user, per-session troubleshooting) and Call Quality Dashboard (org-wide aggregate trending), causing candidates to pick CQD for individual session diagnosis.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Teams Call Analytics
Teams Call Analytics provides per-user, per-session diagnostic data including network metrics (jitter, packet loss, latency, round-trip time) for specific calls. It is designed for troubleshooting individual call quality issues and shows the exact metrics affecting a session. This makes it the correct tool for identifying why a specific user experienced poor audio.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Microsoft 365 Admin Center Usage Reports
Why it's wrong here
Usage reports provide high-level metrics on active users and feature adoption trends across the organization. These reports are designed for license optimization and administrative oversight rather than troubleshooting real-time media path issues or individual call quality metrics like jitter or packet loss.
- ✓
Teams Call Analytics
Why this is correct
Call Analytics provides detailed per-user and per-session telemetry, including network performance, device information, and client versions. This tool is specifically designed to troubleshoot individual call issues by exposing technical metadata that helps pinpoint whether the failure occurred on the local network or the internet backbone.
- ✗
Microsoft Purview Audit Logs
Why it's wrong here
Audit logs track administrative actions and user events, such as file deletions or policy changes, within the Microsoft 365 environment. They do not contain media-stream telemetry, network latency data, or audio quality metrics required to diagnose specific call quality degradations or packet loss scenarios.
- ✗
Call Quality Dashboard (CQD)
Why it's wrong here
CQD is intended for managing call quality at an organizational or subnet level using aggregate data. While useful for identifying trends across large groups, it lacks the individual session detail required to isolate a single user's specific audio performance issue during a single call.
About these practice questions
One of 211 original MS-700 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.