MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
A user reports that during a Microsoft Teams meeting, they can hear other participants but no one can hear them. The user is using a USB headset. You need to determine the most likely cause using available Teams diagnostic tools. Which tool should you use first?
⚠ Common exam trap
The trap here is assuming that a one-way audio issue is always a network or service problem when it is often a simple local device or mute setting.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Teams device settings and the Make a test call feature
The Make a test call feature in Teams device settings is the correct first step because it directly tests the user's microphone and speakers, allowing them to hear their own recorded voice. This quickly identifies if the microphone is muted, not selected, or faulty. Call Analytics and Network Planner are for deeper network and quality analysis, not for immediate device troubleshooting.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The Teams admin center's Meeting policies report
Why it's wrong here
Meeting policies control what features users can access, such as whether they can use audio in meetings. However, a policy that blocks audio would affect all meetings and likely be noticed earlier. It would not cause a sudden one-way audio issue for a single user, and checking policies would not quickly resolve the immediate problem of a non-functioning microphone.
- ✓
Teams device settings and the Make a test call feature
Why this is correct
The Make a test call feature in Teams device settings records a short message and plays it back, allowing the user to verify if their microphone is working and if they are muted. This is the fastest way to isolate a local audio input problem. It directly tests the microphone and speaker, which is the most likely cause of one-way audio when using a USB headset.
- ✗
Network Planner in the Microsoft Teams admin center
Why it's wrong here
Network Planner is used for capacity planning and assessing network readiness for Teams, not for troubleshooting individual user device issues. It would not help diagnose a microphone problem or a muted state. It focuses on bandwidth and network topology, which are not relevant to a single user's audio input failure in a live meeting.
- ✗
Call Analytics in the Microsoft Teams admin center
Why it's wrong here
Call Analytics provides detailed media quality and connection metrics for individual users, but it is not designed to perform real-time device diagnostics. It can show audio quality issues, but it cannot directly test whether the microphone is muted or malfunctioning, which is the first thing to check for a one-way audio problem. It would not quickly isolate a local device issue.
About these practice questions
This MS-700 question is part of Courseiva's 211-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.