MS-700 Manage Meetings and Calling Practice Question
A user reports that they are unable to dial out to external PSTN numbers from their Teams client. Which policy must you verify to ensure they have the correct permissions?
⚠ Common exam trap
MS-700 often tests the confusion between Teams Calling policy and Teams Meeting policy, since both are assigned per user and both affect voice-related features; candidates must remember that only the Calling policy governs PSTN dial-out permissions.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Teams Calling policy
The Teams Calling policy controls whether a user can make and receive PSTN calls, including public switched telephone network (PSTN) dial-out permissions. It defines settings such as Make private calls, Call forwarding, and voicemail, and it is the policy that must be assigned to grant external dialing rights. Without the correct calling policy, the user's Teams client will not present the dial pad or will block outbound PSTN calls.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Teams Meeting policy
Why it's wrong here
Teams Meeting policies control features within the meeting environment, such as recording, screen sharing, and participant capabilities. They do not manage PSTN telephony features or the ability to dial out to external phone numbers, making this policy irrelevant to the user's reported telephone connectivity issue.
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Teams Calling policy
Why this is correct
The Calling policy is the specific configuration set that governs whether a user can make or receive calls, including PSTN calls. By modifying this policy, administrators can grant or revoke dial-out permissions, making it the primary place to check when PSTN calling functionality is failing.
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Teams App setup policy
Why it's wrong here
App setup policies control which apps are pinned to the user's Teams client sidebar. While the 'Calls' app is often pinned through these policies, it does not control the underlying telephony permissions or the ability to place PSTN calls. It is merely a UI customization setting.
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Teams Messaging policy
Why it's wrong here
Messaging policies define what users can do in chat, such as deleting messages, using Giphy, or sending stickers. They have absolutely no influence over voice telephony or dial-out capabilities to the PSTN network. These policies manage text-based communication features exclusively, leaving audio calling functions unaffected.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
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