MS-700 Manage Meetings and Calling Practice Question
You are the Teams administrator for a company that uses Microsoft Teams Phone with Direct Routing. A user reports that when they join a scheduled Teams meeting, the dial pad is missing and they cannot dial out to a PSTN number to invite an external participant. Other users in the same department can perform this action. You need to ensure the affected user can dial out from meetings. What should you do?
⚠ Common exam trap
The trap here is assuming that any user with a Teams Phone license can automatically dial out from meetings, when in fact the meeting policy must explicitly allow PSTN dial-out and the user must have a phone number.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Assign the user a Teams meeting policy that allows PSTN dial-out and ensure the user has a phone number.
Dialing out from a Teams meeting to a PSTN number requires both a phone number assigned to the user and a Teams meeting policy that permits PSTN dial-out. Because other users in the same department can perform this action, the affected user likely has a different meeting policy that disables dial-out. Assigning a policy with dial-out enabled and verifying the user's phone number restores the capability.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Modify the global Teams meeting policy to enable PSTN dial-out for all users.
Why it's wrong here
Changing the global policy affects all users, which is excessive and may violate least-privilege principles. The issue is isolated to one user, so a targeted policy change is more appropriate. Also, the global policy might already have dial-out enabled, which is why other users can dial out. This option does not directly resolve the user's problem and could introduce unwanted changes for the entire organization.
- ✓
Assign the user a Teams meeting policy that allows PSTN dial-out and ensure the user has a phone number.
Why this is correct
For a user to dial out from a Teams meeting to a PSTN number, they must have a Teams meeting policy that enables PSTN dial-out and be assigned a phone number that supports outbound calls. Since other users in the department can dial out, the likely cause is that this user is assigned a different meeting policy that disallows dial-out. Assigning the correct policy and verifying the phone number resolves the issue.
- ✗
Assign the user a Calling Plan license and enable Enterprise Voice.
Why it's wrong here
Calling Plans provide PSTN connectivity through Microsoft, not Direct Routing. Since the organization uses Direct Routing, the user does not need a Calling Plan license. Enabling Enterprise Voice alone is not sufficient; the user must also have the correct Teams meeting policy that permits dial-out. This option would add unnecessary licensing cost without addressing the missing meeting policy setting.
- ✗
Enable the user for Audio Conferencing and assign a toll-free bridge number.
Why it's wrong here
Audio Conferencing allows participants to dial into a meeting, not for a user to dial out from the meeting to invite others via PSTN. The user needs outbound calling capability from within the meeting, which is governed by the meeting policy's PSTN dial-out setting and the user's phone number. Audio Conferencing does not grant dial-out permissions and would not solve the missing dial pad issue.
About these practice questions
This MS-700 question is part of Courseiva's 211-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.