MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
You are the Teams administrator for a company that uses Microsoft Teams. Users in the marketing department report that when they join meetings, they sometimes cannot hear other participants and the audio is choppy. You need to determine whether the issue is related to the network or the client devices. Which tool should you use to get detailed media quality metrics for these users?
⚠ Common exam trap
Many candidates confuse usage reports or client logs with Call Analytics, which is specifically designed for per-user call quality diagnostics.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Call Analytics in the Teams admin center
Call Analytics is the dedicated tool in Microsoft Teams for monitoring and troubleshooting individual call and meeting quality. It provides real-time and historical data on network metrics, devices, and connectivity, enabling administrators to pinpoint whether poor audio is caused by network problems or client devices. Other tools like usage reports or client logs do not offer the same level of detail for media quality analysis.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Teams admin center > Users > Manage users
Why it's wrong here
The Teams admin center user management section provides basic account information and policies, but it does not include detailed media quality metrics such as jitter, packet loss, or latency. This tool is used for user configuration, not for troubleshooting call quality issues. Therefore, it would not help diagnose the choppy audio problem.
- ✗
Teams client diagnostic logs
Why it's wrong here
Teams client diagnostic logs contain detailed client-side information and can be useful for debugging client issues, but they do not provide a centralized view of network quality metrics across multiple users. They are more time-consuming to analyze and are not the primary tool for assessing media quality at scale.
- ✗
Microsoft 365 usage reports in the Microsoft 365 admin center
Why it's wrong here
Microsoft 365 usage reports show adoption and usage trends, such as the number of active users and meetings organized. They do not provide granular media quality metrics like packet loss or jitter. This tool is not suitable for diagnosing specific audio quality issues in meetings.
- ✓
Call Analytics in the Teams admin center
Why this is correct
Call Analytics provides detailed per-user and per-session media quality data, including packet loss, jitter, latency, and device information. This allows you to determine if the choppy audio is due to network conditions or client issues. It is the correct tool for troubleshooting individual call quality problems.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.