MS-700 Manage Meetings and Calling Practice Question
An administrator needs to configure an Auto Attendant to route calls to a specific user during business hours and to a shared voicemail box after hours. Which TWO components must be configured to achieve this?
⚠ Common exam trap
The trap is selecting policies that sound related (Caller ID, Call Park) instead of recognizing that Auto Attendant needs a Resource Account and explicit business/after-hours call flow configuration.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
A Resource Account with a Teams Phone Resource Account license.
Option A is correct because an Auto Attendant in Microsoft Teams Phone must be associated with a Resource Account, and that Resource Account requires a Teams Phone Resource Account license (or a free Teams Phone Resource Account license where applicable) to function as the auto attendant's identity and to be reachable by callers. Option D is correct because the Auto Attendant's call flow is defined by its business hours and after-hours settings, which let the administrator route calls to a specific user during business hours and to a shared voicemail box after hours. Option B is incorrect because a Caller ID policy only controls how outbound calls present the caller's number and has no role in routing inbound calls to users or voicemail. Option C is incorrect because Call Park policies govern parking and retrieving calls on hold, not routing calls to a shared voicemail box. Option E is incorrect because a Mobility policy controls whether users can use mobile phones with Teams, which is unrelated to Auto Attendant call routing.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
A Resource Account with a Teams Phone Resource Account license.
Why this is correct
Every Auto Attendant must be associated with a resource account that is properly licensed to receive and route calls. This account acts as the identity for the service in the Microsoft 365 environment, allowing it to be assigned a phone number and appear in the organizational directory for routing purposes.
- ✗
A Caller ID policy to mask the user's phone number.
Why it's wrong here
Caller ID policies are used to control the outbound calling identity of users, such as showing a service number instead of a personal extension. While useful for privacy, they do not impact the logic of an Auto Attendant's call routing or its ability to handle after-hours voicemail transitions.
- ✗
A Call Park policy for the shared voicemail box.
Why it's wrong here
Call Park allows users to place a call on hold and retrieve it from another device using a code. This feature is unrelated to the automated routing logic of an Auto Attendant or the storage and delivery of voicemail messages for calls that occur outside of defined business hours.
- ✓
Business hours and after-hours call flow settings.
Why this is correct
Defining business hours is essential for the Auto Attendant to determine which call flow to execute. By configuring separate paths for open and closed hours, the administrator can specify that calls should go to a live user during the day and a shared voicemail destination during the night.
- ✗
A Mobility policy for the shared voicemail user.
Why it's wrong here
Mobility policies control how calls are handled on mobile devices, such as using the Teams app versus the cellular network. These settings do not influence the server-side routing of an Auto Attendant or the selection of voicemail targets based on the time of day or business schedules.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
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