MS-700 Configure and Manage a Teams Environment Practice Question
A user reports that they cannot find the 'Shift' app in the Teams app store. You verify that the app is enabled at the org-level. Which policy should you check to ensure the user has permission to use the app?
⚠ Common exam trap
MS-700 often tests the confusion between App Setup Policies (which control pinning and installation) and App Permission Policies (which control access). Candidates frequently pick App Setup Policy thinking it governs availability, but it only affects the user's app bar and pre-installed apps.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Teams App Permission Policy
Teams App Permission Policies control which apps individual users or groups are allowed to use, overriding the org-level app enablement. Even if an app is enabled tenant-wide, a user assigned to a restrictive permission policy will not see it in the Teams app store. Therefore, the Teams App Permission Policy is the correct policy to check.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
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Teams App Setup Policy
Why it's wrong here
App setup policies deal with the installation and pinning of apps, not the permission to access them. If a user is blocked by a permission policy, the app setup policy cannot install it for them. The permission policy is the 'gatekeeper' that determines if the app is even visible.
- ✓
Teams App Permission Policy
Why this is correct
Permission policies allow you to 'Allow' or 'Block' specific apps for users. If the 'Shift' app (a Microsoft app) is not included in the allowed list of the permission policy assigned to the user, it will be hidden from their view in the app store, regardless of other settings.
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Teams Messaging Policy
Why it's wrong here
Messaging policies control features within the chat interface, such as the ability to send audio messages or use stickers. They do not have any control over the visibility or availability of specific applications like 'Shifts' in the Teams app store or the sidebar navigation.
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Teams Meeting Policy
Why it's wrong here
Meeting policies are designed to manage the experience during a live session, such as who can bypass the lobby or record the meeting. They are unrelated to the general availability of productivity apps like Shifts, which are managed through the broader app governance framework in Teams.
About these practice questions
This MS-700 question is part of Courseiva's 211-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.