MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
You are reviewing the Teams Usage report in the Microsoft 365 Admin Center to track adoption. Which THREE metrics are provided in this specific report? (Select THREE).
⚠ Common exam trap
MS-700 often tests the distinction between usage metrics (adoption) and call quality metrics (performance), so candidates may incorrectly select jitter or RTT thinking they are part of the usage report.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Channel messages
The Teams usage report in the Microsoft 365 Admin Center focuses on adoption and activity metrics, so Channel messages (A) is correct because it counts messages posted in team channels, and Chat messages (B) is correct because it counts messages sent in private and group chats. Calls (E) is also correct because the report includes the number of calls (including 1:1 and group calls) made by users. Average jitter (C) and Round-trip time (D) are not part of the Teams usage report; those are network quality metrics found in the Teams call quality dashboard or per-call analytics, not in the usage/adoption report.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Channel messages
Why this is correct
The Teams Usage report tracks the number of messages posted in channels. This metric is vital for measuring collaboration and engagement within teams, as opposed to private one-on-one communication, helping admins understand how deeply the platform's collaborative features are being integrated into daily workflows.
- ✓
Chat messages
Why this is correct
Chat messages represent private, non-channel communication between individuals or groups. Monitoring this metric allows administrators to see the volume of instant messaging occurring within the organization, which is often a primary driver of initial Teams adoption and a key indicator of user activity.
- ✗
Average jitter
Why it's wrong here
Average jitter is a technical network performance metric. While critical for troubleshooting audio quality, it is found in the Call Quality Dashboard or Call Analytics, not in the Teams Usage report, which focuses on user behavior and adoption volume rather than technical stream telemetry.
- ✗
Round-trip time (RTT)
Why it's wrong here
Round-trip time measures the latency between a client and the Microsoft network. This is a technical performance metric used for troubleshooting connectivity and call quality. It is never included in usage reports, as usage reports are strictly for tracking feature adoption and user engagement levels.
- ✓
Calls
Why this is correct
The number of calls made is a core metric in the usage report. This includes both one-on-one calls and group calls, providing insight into how the organization is utilizing Teams as a telephony and communication solution alongside its chat and collaboration capabilities.
About these practice questions
This MS-700 question is part of Courseiva's 211-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.