MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
You are the Teams administrator for a company that uses Microsoft Teams. Several users in the marketing department report that their calls to external partners often drop after about 10 minutes, but internal calls are fine. You need to determine whether the issue is related to network connectivity or a Teams service problem. Which tool should you use first?
⚠ Common exam trap
The trap here is assuming that general network testing tools or usage reports provide the same granular call diagnostics as Call Analytics.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Call Analytics in the Microsoft Teams admin center
Call Analytics in the Teams admin center is the primary tool for troubleshooting individual call quality and connectivity issues. It provides detailed metrics per call, including network conditions and media performance, which are essential to determine whether dropped external calls stem from network problems or Teams service issues.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Call Analytics in the Microsoft Teams admin center
Why this is correct
Call Analytics provides detailed per-user and per-call telemetry for Teams calls, including session details, media quality, and network metrics. It can show whether the dropped external calls experienced packet loss, jitter, or connectivity failures, helping distinguish between network and service issues.
- ✗
Azure Network Watcher
Why it's wrong here
Azure Network Watcher monitors and diagnoses Azure network resources, such as virtual machines and virtual networks. It does not capture Teams call telemetry or analyze media quality for external calls, so it cannot directly troubleshoot the reported issue.
- ✗
Microsoft 365 network connectivity test tool in the Microsoft 365 admin center
Why it's wrong here
The Microsoft 365 network connectivity test tool validates general network readiness for Microsoft 365, but it does not provide per-call diagnostics or isolate issues specific to external calls. It is useful for initial network assessments but lacks the detailed call-quality metrics needed to troubleshoot dropped calls with external partners.
- ✗
Teams usage reports in the Microsoft 365 admin center
Why it's wrong here
Teams usage reports show aggregate activity such as number of calls and meetings, but they do not provide call-level diagnostics or quality metrics. They cannot help determine why specific external calls drop after 10 minutes because they lack session-level detail.
About these practice questions
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.