MS-700 Manage Meetings and Calling Practice Question
You are a Teams administrator for a company that uses Microsoft Teams Phone with Direct Routing. You need to configure a new user for Enterprise Voice and ensure they can make outbound PSTN calls. The user must be able to dial 911, and all outbound calls must be routed through a specific SBC named SBC-Main. You have already created the SBC, voice route, PSTN usage, and voice policy. Which two actions must you perform to enable the user for outbound PSTN calling? (Choose two.)
⚠ Common exam trap
The trap here is assuming that a dial plan or Calling Plan license is required for Direct Routing; in fact, the essential user-level steps are enabling Enterprise Voice and assigning the voice policy.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Assign the voice policy to the user.
To enable a user for outbound PSTN calling in Direct Routing, you must enable the user for Enterprise Voice and assign the voice policy that contains the appropriate PSTN usages and voice routes. Dial plans are helpful but not mandatory for basic outbound calling if numbers are normalized. Calling Plan licenses are not used with Direct Routing. SBC configuration is part of the voice route setup, which is already completed. Thus, the two required actions are enabling Enterprise Voice and assigning the voice policy.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Create a dial plan and assign it to the user.
Why it's wrong here
While dial plans are important for number normalization, they are not strictly required to enable outbound PSTN calling if numbers are already in E.164 format or if the SBC can handle the dialed digits. The question states that the voice route, PSTN usage, and voice policy are already created. Dial plans help with dialing habits, but they are not a mandatory step for basic outbound calling. The essential steps are enabling Enterprise Voice and assigning the voice policy.
- ✗
Assign a Calling Plan license to the user.
Why it's wrong here
Calling Plan licenses are for Microsoft-provided PSTN connectivity, not Direct Routing. In a Direct Routing deployment, the user does not need a Calling Plan license; they need a Teams Phone license and possibly a Phone System license. Assigning a Calling Plan license would be incorrect and unnecessary. The organization uses Direct Routing, so PSTN connectivity is via the SBC, not Microsoft Calling Plans.
- ✓
Assign the voice policy to the user.
Why this is correct
Assigning the voice policy to the user is essential because the voice policy links the user to the PSTN usages and voice routes that define how outbound calls are routed. Without this assignment, the user cannot make PSTN calls. The voice policy also controls other calling features. This step is required to enable outbound calling through the configured SBC.
- ✗
Configure the SBC to allow all outbound calls.
Why it's wrong here
SBC configuration is necessary for calls to flow, but the question implies the SBC is already created and presumably configured. The specific actions to enable the user are not about SBC settings but about user-level configuration. While SBC rules matter, they are part of the voice route setup, which is already done. The user-level steps are enabling Enterprise Voice and assigning the voice policy.
- ✓
Enable the user for Enterprise Voice.
Why this is correct
Enabling the user for Enterprise Voice is a prerequisite for making PSTN calls. This setting, often done via PowerShell or the Teams admin center, provisions the user with a phone number and allows them to use Teams Phone. Without Enterprise Voice enabled, the user cannot make or receive PSTN calls, even if policies are assigned. It is a fundamental step in the configuration.
About these practice questions
This MS-700 question is part of Courseiva's 211-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.