MS-700 Manage Meetings and Calling Practice Question
You are a Teams administrator for a company that uses Microsoft Teams Phone. A user reports that they cannot hear any audio when using their USB headset during Teams calls. Other users in the same office can hear audio fine with their headsets. You need to troubleshoot the issue. What should you check first?
⚠ Common exam trap
The trap here is overlooking the simple device selection setting and jumping to network or firmware troubleshooting, which are less likely to be the root cause for a single user.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Verify that the USB headset is selected as the audio device in Teams settings.
When a user cannot hear audio during Teams calls with a USB headset, the most likely cause is that the headset is not selected as the audio device in Teams. Teams has separate settings for microphone and speaker, and users can inadvertently select the wrong device. Verifying and selecting the correct device in Teams settings is the quickest and most effective first step.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Verify that the USB headset is selected as the audio device in Teams settings.
Why this is correct
The most common cause of no audio with a USB headset is that Teams is not using the correct audio device. Teams allows users to select their preferred microphone and speaker. If the headset is not selected, audio will not be routed to it. Checking and selecting the correct device in Teams settings is the first troubleshooting step.
- ✗
Check the network connectivity and bandwidth for the user's device.
Why it's wrong here
Network issues typically affect all participants or cause poor quality, not complete absence of audio for a single user with a specific headset. Since other users in the same office are fine, network is unlikely the cause. This should be checked later if device settings do not resolve the issue.
- ✗
Update the firmware on the USB headset.
Why it's wrong here
Firmware updates can resolve compatibility issues, but they are not the first step. If the headset is not selected in Teams, updating firmware will not help. Checking device selection is quicker and more likely to resolve the issue. Firmware updates are a secondary troubleshooting step.
- ✗
Restart the Teams client and clear the Teams cache.
Why it's wrong here
Restarting Teams or clearing the cache can resolve various client issues, but if the headset is simply not selected, these actions will not fix the problem. They are more drastic and time-consuming. Checking audio device settings is a more targeted and efficient first step.
About these practice questions
This MS-700 question is part of Courseiva's 211-question bank — original exam-style content with full explanations and wrong-answer analysis, never real exam questions or exam dumps. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.