MS-700 Monitor, Report on, and Troubleshoot Teams Practice Question
You are the Teams administrator for Contoso. A user reports that during a Teams meeting, the audio from a specific participant was intermittently cutting out. You open Call Analytics for that user's session. Which metric should you examine first to determine whether the issue was caused by network jitter on the user's side?
⚠ Common exam trap
Test-takers frequently confuse jitter with packet loss, but jitter measures timing variability while packet loss measures missing packets.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Jitter
Jitter is the metric that quantifies variation in packet arrival times, which directly causes intermittent audio cutouts. In Call Analytics, you can compare jitter values for the user and the participant to isolate the problematic side. The other metrics—packet loss, round-trip time, and codec—are related but do not specifically measure the consistency of packet delivery that jitter captures.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Audio codec
Why it's wrong here
The audio codec used (e.g., SILK, G.722) affects fidelity but is negotiated based on network conditions. It is not a direct measure of network jitter. While codec switching can occur due to poor quality, inspecting the codec alone would not reveal whether jitter was the underlying cause of the intermittent audio.
- ✓
Jitter
Why this is correct
Jitter measures the variation in packet arrival times. High jitter on the user's side indicates network instability that can cause audio to cut out. Call Analytics displays jitter for both the user's endpoint and the participant's, so you can pinpoint whether the problem originated locally. This metric directly addresses the intermittent audio symptom described.
- ✗
Packet loss
Why it's wrong here
Packet loss shows dropped packets, which can also degrade audio, but the scenario specifically asks about network jitter. While packet loss might accompany jitter, it is a separate metric. Checking packet loss first would not confirm whether jitter was the root cause, and the question emphasizes jitter as the suspected issue.
- ✗
Round-trip time
Why it's wrong here
Round-trip time indicates latency between endpoints. High latency can cause delays but does not typically produce intermittent cutouts; it more often results in a consistent lag. The symptom of intermittent audio is more characteristic of jitter, so this metric is not the best first choice.
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JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.