MS-700 Manage Meetings and Calling Practice Question
You are deploying Microsoft Teams Direct Routing for your organization. You have configured a Session Border Controller (SBC) and a voice route. Users report that outbound calls to a specific number range fail, but calls to other numbers work. You need to troubleshoot the issue. Which tool should you use to view the detailed call flow and identify where the call is failing?
⚠ Common exam trap
A common mix-up: candidates confuse Call Quality Dashboard, which is for aggregate quality metrics, with call analytics, which provides per-call troubleshooting details.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Microsoft Teams admin center call analytics
Call analytics in the Teams admin center provides detailed per-call diagnostic information, including signaling and media flow. It can reveal if the call failed due to number pattern mismatch, SBC issues, or policy misconfiguration. This tool is specifically designed for troubleshooting individual call failures in Direct Routing scenarios.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Microsoft Teams admin center call analytics
Why this is correct
Call analytics in the Teams admin center provides per-user call history with detailed session information, including signaling and media path. It shows why a call failed, such as a mismatch in number patterns or SBC errors. This is the correct tool to diagnose why specific outbound calls fail while others succeed.
- ✗
Network Planner
Why it's wrong here
Network Planner helps estimate bandwidth requirements for Teams voice and meetings based on network topology. It does not provide call-level troubleshooting or signaling details. It is used during planning, not for diagnosing live call failures. Thus it cannot help identify why calls to a specific number range are failing.
- ✗
Teams PowerShell module
Why it's wrong here
Teams PowerShell can be used to retrieve configuration and call records, but it does not provide the real-time detailed call flow and signaling analysis that call analytics offers. While you can use it to check voice routes and policies, it lacks the granular per-call diagnostic capabilities needed here. Therefore it is not the best tool for this troubleshooting.
- ✗
Call Quality Dashboard (CQD)
Why it's wrong here
CQD provides aggregate telemetry on call quality, such as packet loss and jitter, but it does not show detailed call flow or signaling for individual calls. It is used for monitoring trends and identifying quality issues, not for troubleshooting call routing failures. Therefore it is not the appropriate tool for this scenario.
About these practice questions
One of 211 original MS-700 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written and reviewed by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
Last reviewed September 2026 · checked against the official Microsoft exam blueprint
This MS-700 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MS-700 exam.