SNOW-CSA Self-Service and Automation — All Questions With Answers

Refer to the exhibit.

sys_script_include.js:

var ApprovalHelper = Class.create();
ApprovalHelper.prototype = {
    initialize: function() {},
    sendApproval: function(rec) {
        var user = gs.getUser();
        var gr = new GlideRecord('sysapproval_approver');
        gr.initialize();
        gr.sysapproval = rec.sys_id;
        gr.approver = user.getID();
        gr.insert();
    }
};

Refer to the exhibit. The following is an excerpt from a Flow Designer flow that triggers when a catalog item is submitted:

{
  "trigger": "Catalog Item Submitted",
  "conditions": {
    "catalog_item": "sys_id_of_laptop_request"
  },
  "actions": [
    {
      "type": "Create Record",
      "table": "task",
      "values": {
        "short_description": "{{variables.short_description}}",
        "assignment_group": "{{variables.assignment_group}}"
      }
    },
    {
      "type": "Send Email",
      "to": "{{variables.email}}",
      "subject": "Request Submitted",
      "body": "Your request {{variables.short_description}} has been submitted."
    }
  ]
}

Refer to the exhibit. The following is a Business Rule that runs on the Catalog Item table:

current.work_notes = 'Automated update: ' + gs.nowDateTime();

Refer to the exhibit. The following is a snippet from a Service Portal widget's client controller:

c.data.userGroups = [];
c.server.get({ action: 'getUserGroups' }).then(function(response) {
    c.data.userGroups = response.data.groups;
});

var gr = new GlideRecord('sysapproval_approver');
gr.addQuery('state', 'requested');
gr.addQuery('approval_for', gs.getUserID());
gr.query();
while(gr.next()){
    gr.state = 'approved';
    gr.update();
}

{
    "name": "Submit Request",
    "trigger": {
        "type": "record",
        "table": "sc_req_item",
        "condition": "stage IN submitted,approved"
    },
    "actions": [
        {
            "type": "approval",
            "table": "sc_req_item",
            "field": "approval"
        }
    ]
}

> glide.element.security.level = high
> glide.ui.escape_text = false

Refer to the exhibit.

Catalog Client Script (onChange) on variable 'category':
```javascript
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue == '') {
      return;
   }
   var subcat = g_form.getControl('subcategory');
   if (newValue == 'hardware') {
      subcat.setOptions({laptop: 'Laptop', desktop: 'Desktop'});
   } else if (newValue == 'software') {
      subcat.setOptions({os: 'Operating System', office: 'Office Suite'});
   }
}
```

Refer to the exhibit.

Business Rule (async) on Incident 'update':
```javascript
(function executeRule(current, previous /*null when async*/) {
   if (current.state == 6) { // state 6 = resolved
      var gr = new GlideRecord('task');
      gr.addQuery('parent', current.sys_id);
      gr.addQuery('state', '!=', 3); // 3 = closed complete
      gr.query();
      while (gr.next()) {
         gr.state = 3;
         gr.update();
      }
   }
})(current, previous);
```

Refer to the exhibit.

UI Policy condition:
```javascript
if (g_form.getValue('department') == 'IT' && g_form.getValue('category').indexOf('hardware') != -1) {
   g_form.setMandatory('cost_center', true);
} else {
   g_form.setMandatory('cost_center', false);
}
```

(function execute(inputs, outputs) {
    var gr = new GlideRecord('sys_user');
    gr.get('user_sys_id', inputs.user_sys_id);
    if (gr.isValidRecord()) {
        outputs.user_email = gr.email;
        outputs.user_department = gr.department;
    } else {
        outputs.error = 'User not found';
    }
})(inputs, outputs);

{
  "sys_id": "catalog_item_123",
  "name": "Laptop Request",
  "variables": [
    {"name": "model", "type": "string", "mandatory": true},
    {"name": "remarks", "type": "string", "mandatory": false}
  ],
  "record_producer": {
    "name": "Produce Laptop RITM",
    "table": "sc_req_item",
    "mappings": [
      {"variable": "model", "target_field": "short_description"},
      {"variable": "remarks", "target_field": "comments"}
    ]
  }
}