SNOW-CSA Self-Service and Automation Practice Question
Which THREE are true about Service Portal widgets?
⚠ Common exam trap
Many exam-takers assume widgets can only use JavaScript or only access Service Portal tables, but ServiceNow's widget architecture is flexible and supports multiple languages and any table access via server-side GlideRecord.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Widgets can be secured through roles.
Service Portal widgets can be secured by assigning roles to them. When a widget is configured with a specific role, only users who have that role can see or interact with the widget on the portal. This is done via the 'Roles' field on the widget record, which enforces access control at the widget level.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Widgets must be written in JavaScript only.
Why it's wrong here
Widgets use a combination of HTML, CSS, and JavaScript (AngularJS).
- ✓
Widgets can be secured through roles.
Why this is correct
Widget instances can have role restrictions via the 'Roles' field.
- ✗
Widgets can only display data from the Service Portal tables.
Why it's wrong here
Widgets can access data from any table using GlideRecord.
- ✓
Widgets can be embedded in other widgets.
Why this is correct
Widgets support embedding via 'Widget embedded' option.
- ✓
Widgets use a client controller and server script.
Why this is correct
Widgets have a client-side controller and a server-side script for data processing.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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