SNOW-CSA Self-Service and Automation Practice Question
An administrator notices that a flow that runs when a catalog item is submitted is failing because the flow tries to update a record that the flow's user (system) does not have permission to update. What is the best practice to address this?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Change the flow to run as the requestor
Flows can be configured to run as a specific user. Setting the flow to run as the requestor ensures permissions are based on the user who submitted the request, which typically has appropriate access. Granting additional roles to the system user is not recommended. Using a run script action or business rule does not address the permission issue directly.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Change the flow to run as the requestor
Why this is correct
Running as the requestor uses their permissions and ensures correct access.
- ✗
Use a business rule instead
Why it's wrong here
Business rules run as the calling user, but the flow should be fixed rather than replaced.
- ✗
Grant the flow's user the necessary roles
Why it's wrong here
This would grant broad permissions and is not a security best practice.
- ✗
Use a run script action
Why it's wrong here
Run script actions do not change the executing user's permissions.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.