SNOW-CSA Self-Service and Automation Practice Question
Which feature should be used to allow users to track the status of their service catalog requests via the self-service portal?
⚠ Common exam trap
Many exam-takers confuse the My Requests module (which tracks the overall request lifecycle) with the My Items module (which tracks provisioned items), or they mistakenly think the Service Catalog module itself provides tracking capabilities.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
My Requests module
The My Requests module in ServiceNow provides users with a dedicated view to track the status, stage, and approval progress of their service catalog requests. It displays all requests submitted by the user, including those from both the service catalog and other request sources, and allows them to see real-time updates without needing ITIL roles or elevated permissions.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
My Requests module
Why this is correct
This module shows the user's submitted requests and their status.
- ✗
My Items module
Why it's wrong here
Not a standard module; 'My Requests' is the correct name.
- ✗
Service Catalog module
Why it's wrong here
The catalog module is for browsing and submitting, not for tracking.
- ✗
Requested Items related list
Why it's wrong here
This is available on the user record, but not as a standalone portal module.
Go deeper
Related to this question
About these practice questions
Courseiva writes every SNOW-CSA question from scratch — 504 in total, each with an explanation and a wrong-answer breakdown. None are copied from real exams or dumps. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.