SNOW-CSA Self-Service and Automation Practice Question
An administrator notices that a scheduled job that creates Catalog Tasks from a report runs successfully but produces duplicate tasks for the same request. What is the most likely cause?
⚠ Common exam trap
The trap here is that candidates often focus on scheduling frequency or operator syntax, missing the fundamental requirement that the report must be designed to exclude records that have already been processed.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The report does not filter out tasks that have already been created
The most likely cause of duplicate Catalog Tasks is that the report driving the scheduled job does not include a filter to exclude records for which a task has already been created. Without this filter, each time the job runs, it re-evaluates the same source records and creates a new task for each, leading to duplicates.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
The report does not filter out tasks that have already been created
Why this is correct
Without a filter, the job will create tasks for all records each time.
- ✗
The scheduled job uses the 'Run once' option
Why it's wrong here
'Run once' would not produce duplicates.
- ✗
The report condition uses '=' instead of 'starts with'
Why it's wrong here
Operator type does not cause duplicates.
- ✗
The scheduled job runs too frequently
Why it's wrong here
Frequency alone does not cause duplicates; the job should be idempotent.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.