SNOW-CSA Self-Service and Automation Practice Question
A user is unable to access the Service Portal. They receive a '404' error. What is the most likely cause?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The portal URL is misspelled.
A 404 error indicates a page not found, often due to a mistyped URL. Option A would typically show a permissions error, not 404. Option C is about roles, which would show an access denied error. Option D is unlikely to cause a 404.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The Service Portal application is not installed.
Why it's wrong here
If the Service Portal application were not installed, you would typically see a permissions or access error, not a 404. A 404 indicates the page was not found, often due to a typo in the URL.
- ✓
The portal URL is misspelled.
Why this is correct
Correct: A 404 error typically indicates the URL does not exist.
- ✗
The user does not have the 'service_portal_user' role.
Why it's wrong here
Wrong: Missing role results in access denied, not 404.
- ✗
The user's browser cache is corrupted.
Why it's wrong here
Wrong: Browser cache issues cause display problems, not 404.
Go deeper
Related to this question
About these practice questions
One of 504 original SNOW-CSA practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.