SNOW-CSA Self-Service and Automation Practice Question
A company wants to allow users to reset their own passwords via the Service Portal. Which feature should be configured?
⚠ Common exam trap
Many candidates confuse the 'Password Reset Plugin' (which handles password reset via email links) with the 'Self-Service Password Reset' feature (which is specifically designed for the Service Portal), leading them to select Option B instead of C.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Self-Service Password Reset
The Self-Service Password Reset (SSPR) feature allows end users to reset their own passwords through the Service Portal without requiring administrator intervention. It integrates with the Service Portal's native UI and leverages email or SMS verification to authenticate the user before allowing a password change. This directly meets the requirement for user-initiated password resets via the Service Portal.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
User Criteria
Why it's wrong here
User criteria define visibility rules for records, not password reset.
- ✗
Password Reset Plugin
Why it's wrong here
This is the plugin name for the feature, but not the feature itself.
- ✓
Self-Service Password Reset
Why this is correct
This feature allows users to reset their own passwords from the Service Portal.
- ✗
ACLs
Why it's wrong here
ACLs control access to records, not password reset functionality.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.