SNOW-CSA Self-Service and Automation Practice Question
An administrator notices that a scheduled flow designed to send approval reminders is not triggering. The flow is set to run on the sysapproval_approver table with a condition of 'state = requested'. What is the most likely cause?
⚠ Common exam trap
ServiceNow often tests the distinction between trigger types in Flow Designer, where candidates assume a scheduled flow automatically runs on a schedule without verifying that the trigger type is explicitly set to 'Scheduled' rather than 'Data Trigger'.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The flow's trigger type is 'Data Trigger' and not scheduled
A scheduled flow that is not triggering on the sysapproval_approver table despite a valid condition most likely has its trigger type set to 'Data Trigger' instead of 'Scheduled'. A scheduled flow requires the trigger type to be explicitly set to 'Scheduled' to run at defined intervals; if it is set to 'Data Trigger', it will only execute on record creation or update, not on a time-based schedule.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The flow is deactivated
Why it's wrong here
If deactivated, it would not run, but the question implies it is active.
- ✓
The flow's trigger type is 'Data Trigger' and not scheduled
Why this is correct
A scheduled flow must use a 'Schedule' trigger; data triggers fire on record changes, not on a schedule.
- ✗
The flow is scoped incorrectly
Why it's wrong here
Scope issues might prevent access but are less likely than a trigger configuration mismatch.
- ✗
The condition is incorrect
Why it's wrong here
The condition 'state = requested' is typical for pending approvals.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.