SNOW-CSA Self-Service and Automation Practice Question
Which TWO conditions must be met for a catalog item to appear in the service catalog on the portal? (Choose two.)
⚠ Common exam trap
Candidates often confuse the 'Active' flag on the category with the item's own state, or assume that a workflow or price is required for visibility, when in fact only the Published state and role-based availability control portal appearance.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The item is in 'Published' state.
A catalog item must be in the 'Published' state to be visible in the service catalog on the portal. The 'Published' state indicates that the item has been approved and is ready for end users to request. Items in 'Draft' or 'Retired' states are hidden from the portal, regardless of other configurations.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The item has a workflow attached.
Why it's wrong here
Workflows are for fulfillment, not visibility.
- ✓
The item is in 'Published' state.
Why this is correct
Only published items appear in the service catalog.
- ✗
The item is in an active category.
Why it's wrong here
The category must be active, but this alone doesn't guarantee visibility; the item must also be published and role-accessible.
- ✗
The item has a price of 0.
Why it's wrong here
Price does not affect visibility.
- ✓
The 'Available for' field includes the current user's roles.
Why this is correct
The item's visibility is restricted by roles.
Go deeper
Related to this question
About these practice questions
One of 504 original SNOW-CSA practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.