SNOW-CSA Self-Service and Automation Practice Question
Which TWO are valid methods to configure a service catalog item to require an approval only if the cost exceeds $500?
⚠ Common exam trap
A common mix-up: candidates confuse the 'Approval' field on the catalog item (which is a simple yes/no toggle for mandatory approval) with the ability to add conditions, when in reality conditions are only available on approval rules, not on that field.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Add a condition on the approval rule that checks the requested item's cost.
Approval rules in Service Catalog can include conditions that evaluate the requested item's cost. By adding a condition such as 'cost > 500', the rule triggers approval only when the cost exceeds $500, without requiring a workflow or Flow Designer. This is a native, low-code method for conditional approvals.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Add a condition on the approval rule that checks the requested item's cost.
Why this is correct
Approval rules support conditions on the requested item, such as cost.
- ✗
Create a business rule on the request that triggers approval for high-cost items.
Why it's wrong here
Business rules are not the standard mechanism for triggering approvals.
- ✓
Use a workflow that checks the variable and conditionally runs an approval activity.
Why this is correct
Workflows can use conditions to run approval only when cost > $500.
- ✗
Use Flow Designer to send for approval only when cost > $500.
Why it's wrong here
While Flow Designer can be used, it is not a standard out-of-box method; approval rules are preferred.
- ✗
Set the 'Approval' field on the catalog item to 'Required' and add a cost condition.
Why it's wrong here
Setting 'Approval' to 'Required' forces approval always, irrespective of cost.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.