SNOW-CSA Self-Service and Automation Practice Question
Which TWO of the following are valid properties that can be set on a catalog item to control its behavior in the self-service portal?
⚠ Common exam trap
Many candidates confuse field-level properties like 'Mandatory' or 'Read only' (which apply to variables or questions) with catalog item-level properties that control portal behavior, leading them to select those incorrect options.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Order
The 'Order' property on a catalog item determines the sequence in which items appear in the self-service portal. This integer-based property allows administrators to control the display order, with lower numbers appearing first, directly influencing user navigation and item prioritization.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Order
Why this is correct
Determines the order of catalog items within a category.
- ✗
Display
Why it's wrong here
Display is a variable property.
- ✓
Show on
Why this is correct
Controls which portals the catalog item appears on.
- ✗
Read only
Why it's wrong here
Read only is a variable property.
- ✗
Mandatory
Why it's wrong here
Mandatory is a variable property, not a catalog item property.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.