SNOW-CSA Self-Service and Automation Practice Question
An organization wants to allow managers to approve requests from their direct reports through the mobile app. Which type of approval rule should be configured?
⚠ Common exam trap
A common mix-up: candidates confuse 'Approval - Manager' with 'Role approval' because both involve authority, but 'Role approval' does not enforce the manager-report relationship and can be assigned to any user with the role, leading to incorrect routing.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Approval - Manager
The Approval - Manager rule is correct because it automatically routes approval requests to the manager of the requester based on the manager relationship defined in the user record. This rule is specifically designed for scenarios where managers need to approve requests from their direct reports, leveraging the built-in manager hierarchy in ServiceNow.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Approval - Manager
Why this is correct
This rule automatically determines and sends to the manager of the requestor.
- ✗
User approval
Why it's wrong here
User approval sends to a specific user, not the manager.
- ✗
Role approval
Why it's wrong here
Role approval sends to all users with a role, not just the manager.
- ✗
Group approval
Why it's wrong here
Group approval sends to a group, not specifically to the manager.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.