SNOW-CSA admin role Practice Question
Which role is required to create and manage catalog items?
⚠ Common exam trap
Candidates often overlook the admin role because they think the question asks for the 'required' role, implying a specific catalog role. However, admin also fulfills the requirement, making both B and D correct. The trap is that many choose only catalog_admin without considering admin's full access.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
admin
Both the admin and catalog_admin roles have the necessary permissions to create and manage catalog items. The admin role provides unrestricted access to all ServiceNow modules, including the Service Catalog, making it fully capable of managing catalog items. The catalog_admin role is specifically designed for catalog management, granting granular permissions to create, modify, and manage catalog items, categories, and variables. The other roles listed lack the required privileges for catalog item creation and management.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
snc_platform_user
Why it's wrong here
The snc_platform_user role does not have permissions to manage catalog items.
- ✓
admin
Why this is correct
Admin has full access to all ServiceNow modules, including the Service Catalog, and can create and manage catalog items.
- ✗
itil
Why it's wrong here
The itil role is for ITIL processes and does not include catalog administration permissions.
- ✓
catalog_admin
Why this is correct
The catalog_admin role is specifically designed for managing catalog items and related settings.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.