SNOW-CSA Self-Service and Automation Practice Question
An administrator wants to allow end users to reset their own passwords using the 'Forgot Password' feature. Which configuration is required to enable this?
⚠ Common exam trap
Many exam-takers confuse the 'Forgot Password' feature with a simple system property or role assignment, but ServiceNow requires the specific plugin to be activated to enable this self-service functionality.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Activate the 'Password Reset' plugin.
The 'Forgot Password' feature in ServiceNow is implemented via a plugin called 'Password Reset' (com.snc.password_reset). This plugin must be activated to enable the self-service password reset functionality. Without activating this plugin, the feature is not available regardless of other configurations.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Assign the 'password_reset' role to end users.
Why it's wrong here
End users do not need a role; the feature is open by default when the plugin is activated.
- ✗
Configure an email notification for reset password.
Why it's wrong here
Email setup is part of the plugin configuration, not a prerequisite.
- ✗
Set the 'Allow password reset' property to true.
Why it's wrong here
This property is used after the plugin is activated, but alone it's not sufficient.
- ✓
Activate the 'Password Reset' plugin.
Why this is correct
The plugin must be activated to provide password reset functionality.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.