SNOW-CSA Self-Service and Automation Practice Question
A company wants to automatically route catalog requests to the manager of the requestor for approval. Which configuration should be used in the catalog item's approval settings?
⚠ Common exam trap
Watch out — candidates often confuse 'approval type' with 'approval rule' or 'delegated approval', thinking they need a condition or delegation to achieve manager routing, when the built-in 'Manager' type directly accomplishes this.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Set the approval type to 'Manager'
Setting the approval type to 'Manager' in the catalog item's approval settings automatically routes the request to the manager of the requestor, as defined in the sys_user table's manager field. This configuration leverages the out-of-box approval engine to look up the user's manager and send the approval request to that person, fulfilling the requirement without additional rules or conditions.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Use an approval rule with a condition
Why it's wrong here
While approval rules with conditions are powerful for routing approvals based on various item attributes, they are not designed to dynamically identify the requestor's manager. The scenario specifically requires routing to the requestor's direct manager, a relationship not directly accessible or configurable within the approval rule's conditional logic itself. Approval rules are tempting because they are excellent for routing based on item data, such as routing to a specific department manager if the item belongs to a particular category.
- ✓
Set the approval type to 'Manager'
Why this is correct
This built-in option routes approval to the manager of the requestor.
- ✗
Configure delegated approval
Why it's wrong here
Delegated approval allows a user to designate delegates, not manager routing.
- ✗
Create a group approval
Why it's wrong here
Group approval sends to a group, not the manager.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.