This SNOW-CSA practice question tests your understanding of self-service and automation. Compare every option against the stated constraints before choosing — the best answer satisfies all requirements, not just the most obvious one. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A company is implementing ServiceNow Service Portal for employee self-service. They want to display a list of recent requests on the homepage. Which widget is most appropriate for this purpose?
'SC Category' widget
Why wrong: This shows catalog categories, not requests.
'Widget Container'
Why wrong: This is a container for other widgets.
'My Requests' widget
This widget is designed to show the user's own requests.
'List V2' widget
Why wrong: List V2 requires configuration to filter by user.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
'My Requests' widget
The 'My Requests' widget is specifically designed to display a list of requests associated with the current logged-in user, making it the most appropriate choice for showing recent requests on a Service Portal homepage. It automatically filters records from the 'Request' (sc_request) table based on the user's sys_id and provides built-in sorting and status indicators.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
'SC Category' widget
Why it's wrong here
This shows catalog categories, not requests.
'Widget Container'
Why it's wrong here
This is a container for other widgets.
'My Requests' widget
Why this is correct
This widget is designed to show the user's own requests.
Related concept
Read the scenario before looking for a memorised answer.
'List V2' widget
Why it's wrong here
List V2 requires configuration to filter by user.
Common exam traps
The trap here is that candidates often choose the 'List V2' widget because it is a flexible list widget, but they overlook that it requires custom configuration to filter by the current user, whereas the 'My Requests' widget is purpose-built for this exact use case and is the correct, out-of-the-box solution.
Trap categories for this question
Command / output trap
This shows catalog categories, not requests.
Detailed technical explanation
The 'My Requests' widget uses a server-side script that queries the sc_request table with a filter condition 'sys_created_by=gs.getUserID()' and orders results by the 'sys_created_on' field in descending order. It also leverages the Service Portal's client-side controller to handle pagination and real-time updates when request states change, ensuring the list remains current without a full page reload.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A practitioner preparing for the SNOW-CSA exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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FAQ
Self-Service and Automation — This question tests Self-Service and Automation — Read the scenario before looking for a memorised answer..
The correct answer is: 'My Requests' widget — The 'My Requests' widget is specifically designed to display a list of requests associated with the current logged-in user, making it the most appropriate choice for showing recent requests on a Service Portal homepage. It automatically filters records from the 'Request' (sc_request) table based on the user's sys_id and provides built-in sorting and status indicators.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 24, 2026
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.
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