SNOW-CSA Self-Service and Automation Practice Question
A company is implementing ServiceNow Service Portal for employee self-service. They want to display a list of recent requests on the homepage. Which widget is most appropriate for this purpose?
⚠ Common exam trap
Many exam-takers choose the 'List V2' widget because it is a flexible list widget, but they overlook that it requires custom configuration to filter by the current user, whereas the 'My Requests' widget is purpose-built for this exact use case and is the correct, out-of-the-box solution.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
'My Requests' widget
The 'My Requests' widget is specifically designed to display a list of requests associated with the current logged-in user, making it the most appropriate choice for showing recent requests on a Service Portal homepage. It automatically filters records from the 'Request' (sc_request) table based on the user's sys_id and provides built-in sorting and status indicators.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
'SC Category' widget
Why it's wrong here
This shows catalog categories, not requests.
- ✗
'Widget Container'
Why it's wrong here
This is a container for other widgets.
- ✓
'My Requests' widget
Why this is correct
This widget is designed to show the user's own requests.
- ✗
'List V2' widget
Why it's wrong here
List V2 requires configuration to filter by user.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This SNOW-CSA practice question is part of Courseiva's free ServiceNow certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the SNOW-CSA exam.